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Set up customer languages in Service

Updated on 20 Oct 2021

To offer great customer experience you need to support your customers in their local language when they visit your Customer Centre. Learn how to set up Customer Centre languages in this how-to guide.

By setting up extra languages you make it easy for your customers to register, comment on and check the status of their requests in their preferred language. In addition, they will have access to all the FAQs in their chosen language.

Out of the box you can add fourteen different languages. If the language you wish to use isn’t available, please contact us and our consultants will be able to help you add the additional languages you need.

Set up your customer language properties in the customer language properties dialogYou can set up a new language in the Customer language properties dialog

How to set up additional languages

You can set up languages in the Customer Centre in the Settings and maintenance section (1) and in SuperOffice Service (2).

  1. Log into SuperOffice CRM, go to the Main menu, click on Settings and maintenance in the drop-down menu, and open the Customer Centre in the navigator menu on the left-hand side. Then open the Customer languages tab at the top.
  2. Log into SuperOffice CRM and go to the Service section. Then open the System menu and choose Customer languages from the drop-down menu.

 

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