Set up automated email responses to customers
Updated on 20 Oct 2021
If a customer sends in a question or reports a problem, sending a confirmation that their request has been received and is being dealt with is an easy, yet effective way to create a positive customer experience. In this how-to guide you’ll learn how to set up automated email responses for incoming email requests.
SuperOffice Service comes with a number of email response templates. These reply templates contain a standard message, a ticket number, and a link to the Customer Centre. The ticket number is used as a reference number and the Customer Centre gives your customers access to request statuses and FAQs.
How to set up automated email responses
Learn how to change a standard email responses and create a new one in two steps:
Step 1 – Create a new email response
We recommend to add a ticket number and a link to the Customer Centre to your email responses. To save time you can make a copy of the default reply template and change the message where needed. If you want to make a reply template from scratch, here is how you do it:
- Create reply templates
Step 2 – Add your reply template to your preferred mailbox
- In SuperOffice Service go System settings and choose E-mail from the drop-down list.
- Open the mailbox you wish to add your reply template to. If you need to set up the email address first, go to Set up mailboxes in Service.
- In the Properties tab find the field Reply template for reply to contact. Click on the drop-down and find the new reply template that you have set up. Then click OK to finish.
Set up automated email responses and add the replies to your Service mailbox
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