Create a request status in Service

Updated on 20 Oct 2021

When a request handler has replied to a customer and solved their problem, he or she will change the status from “Open” to “Closed”. In some situations, you want to create your own request status. Learn how to create a request status in this how-to guide.

When you are waiting for a response from the customer for example, you might want to use the status called Waiting for reply.

SuperOffice Service comes with three predefined statuses that you can use: Open, Closed and Postponed. You can add any additional request statuses you need.

Add a request statusIn the Edit request status screen, you can add a new request status