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Menu
-
Admin guide
- Get started
- User administration
- GDPR privacy settings
- Manage lists
- Manage document templates
- System preferences & video meetings
- Workflow guides
- Quote management
- Sales Intelligence - SAINT
- Import contacts & products
- Create fields
- Configurable screens
- Chat setup
- CRMScript
- Service
- AI services
- App Store
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Admin guide
Create a request status in Service
Updated on 7 Jun 2022
When a request handler has replied to a customer and solved their problem, he or she will change the status from “Open” to “Closed”. In some situations, you want to create your own request status.
For example, when you are waiting for a response from the customer, you might want to use the status called Waiting for reply.
SuperOffice Service comes with three predefined statuses that you can use: Open, Closed and Postponed. You can add any additional request statuses you need.
In the Edit request status screen, you can add a new request status
Related:
- Request status - Help file
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