Set notifications

Updated on 20 Oct 2021

Customer satisfaction depends on how quickly your service agents respond to customers’ requests with an informative and correct answer. Learn how to set up a CRM user’s notification settings, so they are alerted every time they receive a new service request.

To be able to resolve a request as quickly as possible it is important that your service agents get a notification when they receive a new request. For this you need to set up notifications.

User notification settings in ServiceNotification settings for a Service user