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Notifications, reply templates and FAQs

Updated on 13 Dec 2021

Good customer service depends on how good and how fast you can respond to incoming requests. The faster you can give the customer the information they need, the happier they will be.

To make sure you respond to incoming queries fast, you can set up notifications, use standard reply templates and autoreplies, or you can create FAQs so that your customers could help themselves.

How-to guides: