Handle requests step by step

To help you get familiar with the different options and features you can use, we’ve set up two real-life scenarios. These scenarios will show you how you can reply efficiently when a customer has submitted a request by email and when a customer calls in with a problem or a question.

All requests submitted by email end up in the unassigned queue. Here you can pick a new service request to handle

Related: 

• Receive requests - Help file
• Find requests - Help file
• Process requests - Help file
• Why batch management should be your favorite feature