Handle requests step by step

Updated on 27 Oct 2021

SuperOffice Service offers you a number of ways to handle incoming requests. In this how-to guide you’ll learn about the different options you have to help your customers.

To help you get familiar with the different options and features you can use, we’ve set up two real-life scenarios. These scenarios will show you how you can reply efficiently when a customer has submitted a request by email and when a customer calls in with a problem or a question.

Service home view with unassigened and own requests All requests submitted by email end up in the unassigned queue. Here you can pick a new service request to handle