Details

  • 60689
  • 12 Sep 2018
  • 20 Dec 2018
  • Release Killer
  • MailLink
  • Solved
  • WebTools for Windows 11.0
  • Bug

Steps to Reproduce

Online and Outlook:

 

  1. What is the problem? (detailed description)
    ->   Cannot open some archived emails with Outlook, one example



 


At the customer:

  1. Also tested with MailLink 11.0.6824, same issue
    It is not related to when it was archived, my emails are from 2014, 2016
  2. When did it start to become a problem?
    ->reported at and of August
  3. What happened before this problem started?
    ->worked
  4. Does it happen for one or all users?
    ->all
  5. Does it happen on one or all computers (swap user/computer)
    ->all

 

MailLink log

[2018.09.10 14:00:58] SuperOffice.Mail.ProtocolHandler.exe: MailProtocolHandler: Error handling Mail Link Web-request! - Error: Error importing: 0x80030050. (+0ms)
[2018.09.10 14:00:58] SuperOffice.Mail.ProtocolHandler.exe: Stacktrace:    at Redemption.ISafeMailItem.Import(String Path, Int32 Type)
   at SuperOffice.MailLink.Outlook.OutlookUtil.ImportFileToSafeMail(String sourceFile, ISafeMailItem target)
   at SuperOffice.MailLink.Outlook.OutlookUtil.GetMailSubject(Application application, String path)
   at SOMailProtocolHandler.OutlookMailTask.OpenEmailFromFile(Mail mail, Application app)
   at SOMailProtocolHandler.OutlookMailTask.OpenMail(Mail mail)
   at SOMailProtocolHandler.ProtocolHandler.Execute()
   at SOMailProtocolHandler.ProtocolHandlerImplementation.Main(String[] args)
   at SuperOffice.Mail.ProtocolHandlerX86.Program.Main(String[] args) (+9ms)
[2018.09.10 14:01:03] SuperOffice.Mail.ProtocolHandler.exe: Error during default.site file-change detection! - Error: The process cannot access the file 'C:\Users\Admin\AppData\Roaming\SuperOffice\MailLink\default.site' because it is being used by another process.. (+4979ms)
[2018.09.10 14:01:03] SuperOffice.Mail.ProtocolHandler.exe: Stacktrace:    at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
   at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)
   at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize, FileOptions options, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)
   at System.IO.File.InternalReadAllBytes(String path, Boolean checkHost)
   at SuperOffice.MailLink.Client.FileMonitor.FireEvent(Int32 retries) (+7ms)
[2018.09.10 14:19:47] SuperOffice.Mail.ProtocolHandler.exe: MailProtocolHandler: Error handling Mail Link Web-request! - Error: Error importing: 0x80030050. (+0ms)
[2018.09.10 14:19:47] SuperOffice.Mail.ProtocolHandler.exe: Stacktrace:    at Redemption.ISafeMailItem.Import(String Path, Int32 Type)
   at SuperOffice.MailLink.Outlook.OutlookUtil.ImportFileToSafeMail(String sourceFile, ISafeMailItem target)
   at SuperOffice.MailLink.Outlook.OutlookUtil.GetMailSubject(Application application, String path)
   at SOMailProtocolHandler.OutlookMailTask.OpenEmailFromFile(Mail mail, Application app)
   at SOMailProtocolHandler.OutlookMailTask.OpenMail(Mail mail)
   at SOMailProtocolHandler.ProtocolHandler.Execute()
   at SOMailProtocolHandler.ProtocolHandlerImplementation.Main(String[] args)
   at SuperOffice.Mail.ProtocolHandlerX86.Program.Main(String[] args) (+4ms)
[2018.09.10 14:21:14] OUTLOOK.EXE: Known Exception when trying to identify sent-items folder. HRESULT = -2009661426 - Error: Out of memory or system resources. Close some windows or programs and try again.. (+0ms)
[2018.09.10 14:21:14] OUTLOOK.EXE: Stacktrace:    at Microsoft.Office.Interop.Outlook._MailItem.get_SaveSentMessageFolder()
   at SuperOffice.MailLink.Outlook.OutlookUtil.GetSentMailFolderFor(MailItem mailItem) (+2ms)
[2018.09.10 14:21:14] OUTLOOK.EXE: Error registering sent-items handler for mail. - Error: Object reference not set to an instance of an object.. (+11ms)
[2018.09.10 14:21:14] OUTLOOK.EXE: Stacktrace:    at SuperOffice.Ribbon.Outlook.OutlookEventHandler.RegisterSentItemsFolder(MAPIFolder sentItemsFolder)
   at SuperOffice.Ribbon.Outlook.SuperOfficeRibbon.EnsureSentItemsEventHandlersFor(MailItem mailItem) (+2ms)
  

 

 

 

PS!

E-mail can be opened with SO inbox. But from SuperOffice with MailLink it could not!

E-mail can be opened from Document dialog



 




Comments


[2018.09.24: vikto]

The issue does not seem to be fixed, customer still experiance the issue with the newest webtools. 


[2018.10.02: tomas]

The same issue appeared in SO Web 8.2 R06, Webtools 8.3 6795 905.