Basic Authentication in Office365 will stop working from 1st of October 2022

Updated on 3 Nov 2022

Basic Authentication in Office365 will stop working from 1st of October 2022. What does it mean?
 

Who are affected? 

There are three groups of SuperOffice CRM customers that are affected by this change done by Microsoft. 
 
Group 1. Customers using O365 and running SuperOffice CRM version, 9.2 R9 or older (except 8.5 R17). 
 
Group 2. Customers using O365 on SuperOffice CRM version 9.2 R10 - 10.0.2 and have not activated the feature toggle in SuperOffice CRM and/or have not updated their Basic Authentication in Office 365 to authentication 2.0. 

Group 3. Customers using O365 on a SuperOffice CRM version newer than 10.0.2 or 8.5 R17 and have not updated their Basic Authentication to authentication 2.0.

 

What functions are affected for these customers?
 
The two common problems that can show up in SuperOffice CRM are: 

In SuperOffice Service, the inbox will not be able to reach the mail server and stop importing e-mails as Service request.  

The SuperOffice Internal e-mail client will stop working for the users. 

 

What can be done if you are affected? 

If you are an affected customer in group 1, then we recommend that you reach out your sales contact who can help you to find a way to upgrade your SuperOffice CRM, since your version of SuperOffice CRM does not support OAuth 2.0. You can also read on the links below about your options to delay the move to OAuth 2.0.  

If you are in group 2, you need to update OAuth 2.0, but also make sure that the feature toggle for OAuth 2.0 is enabled in SuperOffice CRM. Your SuperOffice responsible can reach out to our support if you have questions.
 
If you are in group 3, you will need to update to OAuth 2.0. You can also read on the links below how you temporarily can delay the move to OAuth 2.0.

 

Please also see the following documentation:

How do I start using the new Microsoft 365 OAuth 2.0 authentication in SuperOffice CRM?   

https://docs.superoffice.com/email/Service.html#connection-and-authentication 

https://learn.microsoft.com/en-us/exchange/clients-and-mobile-in-exchange-online/deprecation-of-basic-authentication-exchange-online 

https://techcommunity.microsoft.com/t5/exchange-team-blog/basic-authentication-deprecation-in-exchange-online-september/ba-p/3609437 

 

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