Is it possible to use script to populate the fields in the chat who the user is initiating the chat? Like if a customer has the chat enabled on a page on their own portal which is only available when their customer is logged in to that portal.
If you look at information on this blog we support populating chat widget using data attributes.
Thanks, had forgotten about that! But the end user still need to initiate the chat (click on "Start chat") even if these fields are populated?
Yes, they would still need to "Start chat" to initate session.