I just want to make sure I haven't missed any options. A customer asked if it is possible to send out an email to the person submitting a ticket via a SuperOffice Forms. Using "Form response" doesn't give you the possibility of including the ticket ID so I am looking at reply templates.
But using a trigger to send a reply template to the person does not seem to work in this case as the persons email adress is only available in the message and not among the variables.
So are the only option using CRMScript to handle this?