One of our customers would like to always see the reply confirmation that was sent to the customer in the ticket itself. By default, this message is not shown in the ticket, although the customer does receive a confirmation from the company that the ticket was registered succesfully.
I have found the following registry key in their (on-site) environment and was wondering what it does / if it could be of any help?
Changing the value to 0 or -1 did not change anything I think. Any info is very welcome! I have also noticed that this registry value is no longer available in our Online-solution.
I guess if there is no registry setting that can be toggled, I will need to do something with a trigger + some CRMscript.