We want to show a udef field from the company card on a ticket in service. Cannot find this field in service. Isn't that possible?
Depending on what kind of udef it is possible to show it using dot syntax. Ie person.userdef_id.string05
It is a short text field on company. Is that possible to show?
Yes this should be possible, should be something like ticket.cust_id.contact_id.userdef_id.string05.
Just to add to Anne Lene's question, is it possible to display the name of a udef list value using dot syntax?
I was hoping you could do it like this: "ticket.cust_id.contact_id.userdef_id.long07.UDList.UDList_id.name" but I guess that's not how it works.
Unfortunately it is not possible to show value other than id for udlist using dot-syntax.
It is possible to programmatically add field to card profiles, but perhaps not solution you are looking for.
Anyone know what types can be used.
I tried a checkbox on company card and added ticket.cust_id.contact_id.userdef_id.cl06 but got an error message.
Hi Ole,Can you please try this variable ticket.cust_id.contact_id.userdef_id.long06, it should work. But it is important to mention that it will give only ID of the value, but not the name. We have a bug registered for thishttps://community.superoffice.com/en/product-releases/bugs-wishes/product-issue/?bid=48044
That works, thank you very much.
For now, I'm good to go and aware that its the type that I should use and not the variable name.