We have a client using SuperOffice Service who has multiple locations for their clients.
When they raise a Request they want to specify which location this is specific for. e.g. Head Office is raising the Request but it is for a specific location. In order to do this, I have added a Company field to the screen to allow the user raising the request the ability to select another company. However, the company names are the same and it's the department which is different and you can only search for the company name and not the department.
Has anybody got any suggestions on how to work with this problem? A good example is one HeadOffice and 70 different shops, so you have to scroll through each Company name to the find the location for say 'Chester Branch'.
The client has a lot of customers who have this situation and as such, it is important to identify the site to which the request relates.
Advice always appreciated.