new created extra_fields displayed with no value

Hi,

We have today defined some new extra_fields to Requests, like here x_verify:

And set the value on User Interface of CS to edit Ticket, or per crm script with SearhEngine,

Then on User Interface of CS i see no value filled of field x_verify created today, the same also by display per SearchEngine, I see only the value of earlier created field x_kosten field, but no for x_verify:

But in Mirror Database I see changed values:

What could be trouble in CS?

 

Thanks a lot!

RE: new created extra_fields displayed with no value

Hi,

Did you remember to click "Restart Netserver" when you created field?

By: Michel Krohn-Dale 28 Sep 2020

RE: new created extra_fields displayed with no value

Hi MIchel,

I'm sorry, you are right, that's the point I should not forget by updates extra_fields / tables.Now it works.

By: Jianchun You 28 Sep 2020