Hello fellow community members!
So you might be wondering what happened to the forum structure, and I'd like to address that here and now. First and foremost, I apologize for any inconvenience it might have on your old bookmarks and/or saved favorites. It was decided to focus on the future and not dwell on the past. Search hasn't changed that much, and as long as you still have the same ending URL in those favorites, they will make good search terms to rediscover where those posts now reside.
That said, let me explain the mapping rules that went into the migration. Here is a list of the old forums...
Technical Forums:----------------------------
Customer Service:
CRM Windows Application:
CRM Web Application:
eMarketing Application:
PocketCRM Application:
Online Operations Status:
Hidden eMarketing:
Developer Forums:----------------------------
NS Core:
NS Services:
Customer Service:
CRM Windows Application:
CRM Web Application:
CRM Online Development:
Continuous Database:
Developer Announcements:
There was quite a bit of overlap, and over time it became obvious that the club concept, and knowing and where to ask a question, could easily be confusing and perhaps even overwhelming.
With the inevitable merger of the clubs, and having nearly identical listing of forums in each club, it would have been easy to just combine the two into a single similar grouping. However, even then the choices to know where to post a question could still be confusing. I mean, isn't the service client also a web application? Isn't emarketing part of the service client?
So, in an attempt to simplify, the decision was made to consolidate the number of options. Thereby decreasing any anxiety and increasing the effectiveness and intuitiveness of using the technical forums.
General Forums
- Technical Announcements: consolidated both technical and developer related announcements.
API Forums
- Client library and tools: NetServer Core, Continuous Database
- Online development and web services: NetServer Services, Online Development
- Service and CRM Script: consolidate Tech and Dev Customer Service, eMarketing
Technical Product Forums
- CRM Web Application: consolidate Tech and Dev CRM Web Application
- CRM Windows Application: consolidate Tech and Dev CRM Web Application
- CRM Mobile Application: migration of PocketCRM Application
I also have to mention that a lot of the posts from the old Technical Club were migrated to the new User Admin forums. We foresee questions pertaining to what you do in the clients going to the User Admin forums. The Technical forums are reserved for network/system administrators setting up and maintaining SuperOffice for onsite installations, as well building integrations and customizations using the API.
All of the previous technical documentation now resides on SuperOffice Docs. Let's know if you have any trouble finding information on docs by submitting feedback.
I get it. No one likes their cheese moved. However, I believe this is the right decision moving forward. I hope you now have a better understanding of the motivation behind it, and eventually agree.