Before using a federated sign-in service, you must update each SuperOffice username to match the IdP username.
The username also known as the User-Principal-Name (UPN) set in your IdP must match the username set in SuperOffice Admin.
Pre-requisites:
The username you are going to map to is commonly (but not always) the primary email registered to the user account at the identity provider: user@domain
.
Look up the IdP username
You can find the username in the admin>users section.
For Microsoft:
Go to https://admin.microsoft.com/AdminPortal/Home#/users
For Google:
Go to https://admin.google.com/ac/users

Change username in SuperOffice Admin client
You need to map each username in SuperOffice Admin to the federated ID.
-
Select Users from the navigator in the Admin client.
-
For each user:
- Select the SuperOffice user to change.
- Enter the new username and click Save.