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Appendix D: Server configurations

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    GSM formatted phone numbers

    When initiating phone calls from Pocket CRM it is important that the numbers are formatted in a way that the phone can use. SuperOffice NetServer has the functionality to return all phone numbers from the SuperOffice database in a clean formatted way, without spaces, commas and including country prefix, like this: +4712345678

    To enable this feature in NetServer make sure that <Globalization> in Web.config contains this element:

    <add key="AllwaysUseGsmPhoneStyle" value="True" />

    Apache Tomcat port

    SuperOffice Pocket CRM is bundled with an Apache Tomcat application server. The installer installs this server into default installation directory and using default listening server port – 8585. For some server environments certain ports are locked down by firewall hardware/software so the listening port needs to be changed.

    To change Apache Tomcat listening port:

    • Edit C:\Program Files\Apache Software Foundation\Tomcat 6.0\conf\server.xml using WordPad
    • Change connector port from 8585 to the new port, ex 8686
    • Change connector executor from 8585 to the new port, ex 8686
    • Restart Pocket CRM service (Start > Administrative Tools > Services)

    Using non-default port

    For installations on a server running Microsoft Internet Information Server (IIS) a filter is by default installed that will forward traffic going to IIS (default on port 80) forward to Apahce Tomcat running (default running on 8585). This way IIS and Tomcat can both share the same port externally (default port 80) and avoid opening extra ports in the firewall(s).

    If IIS is set up using a different port then default port 80, or you want to connect directly to Tomcat you need to remember to add this port during installation. Server address is used when configuring clients, if you plan to use a different port than default port 80 you need to insert this during installation, like this: