We’ve developed some resources to help you work effectively from home during COVID-19 Click here to learn more

System requirements CRM 7

In this article

    This document includes the detailed system requirements for SuperOffice CRM 7.

    Looking for system requirements for SuperOffice 8

    Please note our Compatibility reports where we publish tests made on our current version when other vendors release newer versions.

    Audience web server requirements  
    CRM server requirements tested operating systems
    Customer Service (server) requirements  
    Customer Service (clients) requirements  
    Sales & Marketing windows client requirements tested operating systems
    Sales & Marketing web client requirements  
    Pocket CRM requirements  
    Web server requirements  
    Database requirements tested databases

     

     

    Server hosting CRM server

    Server Operating System: Microsoft Windows Server 2012 R2
    Microsoft Windows Server 2012
    Microsoft Windows Server 2008 R2
    Microsoft Windows Server 2008 (32bit) or (64bit)
    Document Archive: File share on a server to store documents and e-mails archived in SuperOffice
    Protocol: File share uses standard SMB port 445
    Distribution: All client files (MSI) are installed on the server along with the database configuration tool dbsetup.exe
    Disk space: 250MB for Client files with all languages 1GB document archive*

    Note!
    The SuperOffice CRM server is now only used for hosting the client files and document archive. There will not be any SuperOffice installation on this server.
    For SuperOffice Integration Server you need SuperOffice Sales & Marketing for Web. Please see separate system requirements for Web.

    *The size of the document archive will vary depending on the amount of users and documents created from SuperOffice. Size the disk space according to your own business needs.

     

    Sales & Marketing Win client

    Processor: Intel ® 1.8Ghz (x86) or (x64) 
    AMD™ 1.8 Ghz (x86) or (x64)
    Memory: 2 GB
    Operation system: Microsoft Windows 10 (NOTE)
    Microsoft Windows 8/8.1 (32bit) or (64bit)
    Microsoft Windows 7 (32bit) or (64bit)
    Microsoft Windows Vista (32bit) or (64bit) 
    Network: TCP/IP-network with less than 10 ms response time
    Database - Travel (offline): Microsoft SQL Server 2014 Express *
    Microsoft SQL Server 2008/2008 R2 Express *
    Microsoft SQL Server 2005 Express *
    Sybase 12 (Built-in)
    Browsers - Web panels: Internet Explorer 11
    Internet Explorer 10
    Internet Explorer 9
    Microsoft Office (x86 and x64): Microsoft Office 2016
    Microsoft Office 2013
    Microsoft Office 2010
    Microsoft Office 2007 
    Microsoft Office 2003 SP3 (x86 only)
    SuperOffice Maillink: Outlook 2016
    Outlook 2013
    Outlook 2010 
    Outlook 2007
    Lotus Notes 9
    Lotus Notes 8 
    Lotus Notes 7
    SuperOffice Ribbons: Microsoft Office 2016
    Microsoft Office 2013
    Microsoft Office 2010
    Microsoft Office 2007
    Requisites installed by client installer: Microsoft .NET 4.5.1 (as a web download)
    VSTO 2010 runtime (32bit or 64bit) for Ribbons on Office
    Visual C++ 2010 runtime for x86 (version 10.0.40219.1)
    Reporter runtime (version 9.0.30729.17)

    Note! This especially applies when running SuperOffice in a Citrix and Terminal server environments where users share memory. Actual requirements and product functionality may vary based on your system configuration. Enable Clear Type Text on all clients running CRM 7 for the best user experience.


    * The computer generating the prototype must support the client's version of SQL Express.

     

    Sales & Marketing Web client  (Browser)

      S&M web 7.5 / Netserver 7.web Extensions (TrayApp)
    Edge x x
    Internet Explorer 11 x x
    Internet Explorer 10 x x
    Internet Explorer 9 x x
    Chrome Win x x
    Firefox 20+ Win x x
    FireFox Mac x x*
    Safari Mac x x*

    *Cross table reports not supported

    New Web Tools since 7.5 SR1:

    This is a mandatory upgrade that all users must perform to be able to continue writing documents and using Outlook Mail Link in the Web client. This means we will support more browsers, remove the need for browser plug-ins and no longer use the depricated NPAPI used for communication between browser and computer. Please note the list above is our tested browser.

    See: http://blog.chromium.org/2014/11/the-final-countdown-for-npapi.html?m=1 

    To run 7.web extensions and our Mail Link the client is required to have .Net Framework 4.5.1
    SuperOffice Sales & Marketing web will run on Mac, though with some limitations.

    Since 7.5 SR2 Web Tools are supported to run in Citrix/Terminal Server environment.

     

    Pocket CRM

    Java: Mobile Information Device Profile (MIDP) v2.0
    Connected Limited Device Configuration (CLDC) v1.1
    Operation system: iPhone - Pocket CRM client (Available from Apple App Store)
    Google Android - Pocket CRM client  (Available from Google Play)
    Resolution: Minimum QVGA (320 x 480 pixels)
    Keyboard: Multitap (12 keys)
    QWERTY keyboard
    Soft keyboards (Touch phones) 
    Network: Pocket CRM is an online application that needs a network
    from the mobile phone to the Pocket CRM server. All datatraffic is compressed and
    designed to have minimum overhead to save bandwith.
    Minimum bandwith GPRS ( 114 kbp/s )
    Recommended bandwith 3G ( 384 -> 2 Mbp/s ) 
    Documents: Office documents needs supported viewer software installed on device
    Netserver: It is recommended to use same Netserver version as 7.Web
    E-mail Pocket CRM use the same components as SuperOffice inbox in 7.web. See web server requirements

     

    Database

    Vendors: Microsoft
    Oracle
    Database server(s) Microsoft SQL Server 2014 (32 bit) or (64 bit)
    Microsoft SQL Server 2012 (32 bit) or (64 bit)
    Microsoft SQL Server 2008 (32 bit) or (64 bit)
    Microsoft SQL Server 2005 (32 bit) or (64 bit)
    Oracle 12c
    Oracle 11g

    Note! The SuperOffice database can run on existing database servers (stand-alone or clustered).

    For detailed hardware requirements for the database servers, please read the requirements from the database vendors.

     

    Web server running Audience*, Sales & Marketing web, Pocket CRM and/or Customer Service

    Processor: Intel ® 3.0Ghz Dual or Quad Core (x86) or (x64) 
    AMD™3.0Ghz Dual or Quad Core (x86) or (x64)
    Memory: 3 GB
    Operating system: Microsoft Windows Server 2012 R2
    Microsoft Windows Server 2012
    Microsoft Windows Server 2008 R2
    Microsoft Windows Server 2008 (32bit) or (64bit)
    Internet Information Server Microsoft IIS 8.5
    Microsoft IIS 8.0
    Microsoft IIS 7.5
    Microsoft IIS 7.0
    Microsoft IIS 6.0 
    Network/Bandwith: The preferred bandwidth for the web servers should be 1 Mbit/sec for all installations up to 50 users. We estimate the individual user’s bandwidth consumption to add up to an average of 20Kbit/sec.
    IMAP: Port 143 or 993 (SSL) must be open between the Sales & Marketing web server and mailserver
    SMTP: Port 25 or 465 (SSL) must be open between the Sales & Marketing web server and mailserver
    Requisites: Microsoft .NET 4.5.1 (as a web download)
    Windows communication foundation (on both the server running Sales & Marketing web and the server running NetServer webservices)
    Local administrator rights (installation)

    Note! Audience does not support remote web services and must use the web service installed with the product.

    Customer Service clients

    SuperOffice Customer Service is a 100% web-based system based on a server installation. Clients uses a browser and e-mail client as tools, and since these are already installed on most PCs in the company (all computers with Vista/Win 7/Win8 have these installed), this saves you having to install new software on the clients.

    Internet Explorer 11
    Internet Explorer 10
    Internet Explorer 9
    Google Chrome
    Mozilla Firefox 20+ or newer
    Safari 4.0 or newer