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Client Requirements

In this article

    This document includes the detailed system requirements for SuperOffice CRM Online.

    CRM Online is the same as our web client, but since our strategy is to deliver news on our Online platform first, the system requirements may change for this platform first.

    Since 18th September 2019 we have closed down access for old versions of WebTools for Windows for all Online users. The minimal required version is now 11.5. Please make sure you are running the latest WebTools.

    Operating systems: Windows 10
    Windows 8.1
    Mac OS 10.15 (Catalina)
    Mac OS 10.14 (Mojave)
    Mac OS 10.13 (High Sierra)
    Browsers: Microsoft Edge
    Internet Explorer 11
    Chrome Mac / Win
    Firefox Mac / Win
    Safari Mac
    Document handling and storage: Microsoft Office 2019
    Microsoft Office 2016
    Microsoft Office 2013 
    Microsoft Office 2010
    Support for Google and Office365 authentication and document storage
    SuperOffice Maillink: * Outlook 365 Click-to-run
    Outlook 2019
    Outlook 2016
    Outlook 2013 
    Outlook 2010
    Note: Lotus Notes is NOT supported as a mail client for SuperOffice MailLink in CRM Online.
    SuperOffice for Outlook: Microsoft Outlook 365
    WebTools requisites installed: Microsoft .Net Framework 4.5.1 (as a web download, https://www.microsoft.com/en-US/download/details.aspx?id=40779)
    VSTO 2010 runtime (32bit or 64bit) for Ribbons
    Visual C++ 2017 runtime for x86 (version 14.14.26429.4)

    * Windows operating system only


    Documents in CRM online:

    • File size: Max 94,4 MB
    • Timeout on file upload: 5 min

    This means that you need about 2,5 - 3 Mbit/sec upload speed to be able to add/edit a 94 MB file to CRM online.


    Attachments in Mailings and Request:

    • Max size per mailing or request: 25 MB

    This is both incoming and outgoing. E.g. One request (ticket) can not have 3 attachments where each attachment is 10 MB.


    Pocket CRM

    Operation system: iOS - Pocket CRM client (Available from Apple App Store)
    Google Android - Pocket CRM client (Available from Google Play)
    Network: Pocket CRM is an online application that needs a network
    from the mobile phone to the web services. All datatraffic is compressed and
    designed to have minimum overhead to save bandwith.
    Minimum bandwith GPRS ( 114 kbp/s )
    Recommended bandwith 3G ( 384 -> 2 Mbp/s ) 
    Documents: Office documents needs supported viewer software installed on device
    E-mail Pocket CRM use the same components as SuperOffice inbox in web client.


    Installation of Web Tools on Citrix/Terminal server

    Mail Link

    Mail Link stores its configuration in %appdata% folder under SuperOffice\MailLink. This folder is part of a roaming profile so the Mail Link configuration is not forgotten when user logs out of the server and logs in again.

    Web Extensions

    It is necessary to make sure Web Extensions is set to automatically start when user logs in.

    To store Web Extensions configuration we use folder %localappdata%\SuperOffice\SuperOffice Web Extensions. 

    Please note the installation of the Web Tools does not require administrative privileges, but the prerequisites do. For more information refer to the Web Tools installation documentation.