I Would like to create a button on a ticket that enables the user to create a task for his colleague that usese Sales & Marketing.
Based on some default:
- appointment type can be hardcoded like type=15 (phone out)
- Text can be hardcoded: "Look into request tab. Your Customer has a complaint"
- date is today
- contact and person is known.
Would such be possible from CS? And how would the script look like?