By creating and publishing FAQs, you'll create a knowledge base of answers that you can share with your customers and team members
You and other service users can browse FAQs to find answers to questions and deliver consistent customer service. Customers will be able to help themselves using FAQs on your Customer Center.
Create and publish FAQs to the Customer Center
Here is how to create and publish FAQs to the Customer Centre
Navigate to the FAQ entry window
- In SuperOffice Service, go to the Navigator menu on the left-hand side and click the Knowledge Base button.
- In the drop-down menu, choose FAQ.
- Click the New entry button.