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How to create and publish FAQs

In this article

    By creating and publishing FAQs, you'll create a knowledge base of answers that you can share with your customers and team members

    You and other service users can browse FAQs to find answers to questions and deliver consistent customer service. Customers will be able to help themselves using FAQs on your Customer Center.

    Create and publish FAQs to the Customer Center

    Here is how to create and publish FAQs to the Customer Centre

    Does your version of SuperOffice CRM look different from this video? That's because this video shows SuperOffice CRM in version 8. But don't worry - all the steps shown in this video are exactly the same in SuperOffice CRM version 9.

    Navigate to the FAQ entry window

    1. In SuperOffice Service, go to the Navigator menu on the left-hand side and click the Knowledge Base button.
    2. In the drop-down menu, choose FAQ.
    3. Click the New entry button.

    How to navigate to the FAQ entry window