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How to create reply templates

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    Often service agents in your company receive the same kind of inquiries. Their answers or solutions to these inquiries can vary from the most basic to advanced ones or ones where the customer needs to fill out a form and return. Either way service agents spend too much time on handling these recurring cases. You might even forget all details in a reply or answer.

    Learn how to create a reply template

    Properties for reply templates in Service

    Properties for reply templates in Service