We’ve developed some resources to help you work effectively from home during COVID-19 Click to learn more

How to find requests

In this article

    As a service agent you get a lot of incoming calls and emails about ongoing or old inquiries. Sometimes you don't even know whether you have the contact in your system. Then it is much easier to look up the case itself. Using criteria you can find a single or groups of requests.

    Learn how to find requests

    Searching for requests in Service

    Searching for requests in Service