As a service user, you want to handle inquiries as efficiently as possible to keep your customers happy. You want to solve inquiries on first contact. But often that's not the case. You'll have a dialog going back and forth to clarify the customer's problem before being able to solve the inquiry – maybe per email and over the phone, perhaps involving several people.
Yes, this is your everyday challenge. And this challenge is precisely what Service will help you overcome. Learn how to handle your first request as your first step in providing a new and better service for your customers.
Replying to a request
You get several options to reply to a service request
Ask your administrator, your service manager or colleague to create a few internal requests for you to practice on. Get familiar with the request dialog box before answering live customer requests.