How to set notifications

In this article

    Customer satisfaction depends on how quickly your service agents are able to respond the customer with the correct answer.

    To be able to resolve a request as quickly as possible it is important that your service agent gets a warning when they receive a new request. By making sure they get notified as soon as possible, they can start solving the request as soon as possible.

    Learn how to set up notifications

    User notification settings in Service

    Notification settings for a Service user