Obtain consent to access a customer's tenant

In this article

    Each customer is responsible for their data and must explicitly approve each and every application that shall have access to their database in the production environment.

    External consultants MAY NOT approve access to a customer's production database!

    1. Send the administrator to the authorization endpoint and authenticate the user.

    2. The administrator clicks I approve. The dialog shows your application name, your company name, and other information relevant to the consent.

      Consent

    3. Provision the application.

     

    Troubleshooting

    The app must be approved by a SuperOffice administrator - with access to Settings and maintenance. Some times we do see that our Operation center is not correctly updated, and even though the user have sufficient rights, (s)he will get this message

     

    If this is the case, log in to Settings and Maintenance - Users

    1. Find the user and change Role
    2. Save
    3. Change the Role back
    4. Save

    This should be sufficient to trigger an update to our Operation center and the user should now be able to give the app consent.