We're currently trying to retrieve a list of CS agents with REST api. Each agent in the list must return value of
- Full name
- Default category
- OwnedBy: AssociateId
We've been able to fetch "full name" and "default category" with the Archive/dynamic endpoint, but still missing the associateId which is required to post a new ticket on CS agent.
Any possible solutions to achieve this?
Please let me know if you need more information.
Our build is currently on: 84R7