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Logging in to Customer Centre (online) from another website

Hi

I have a prospect in the software industry who wants to use SuperOffice Service (online) for their support.

They like the idea of using Customer Centre (re-skinned to their brand) directly from their software support page for logging requests, but dont like the fact their users would need to log-in (after they have logged in to their product already) in order to register the request. 

Since we have recently done some great work for our customers on this type of integration, I wondered if anyone had achieved this with a customer as of yet? 

RE: Logging in to Customer Centre (online) from another website

Hi Matt,

This questions reads a lot like you want federated authentication, where SuperOffice can delegate authentication capabilities to another system that has it's own user-repository. 

The short answer is no, we do not support this.

I did touch on this during the SDK keynote at EW2017. In the future it will be possible to cooperate/federate with other identity providers. SuperId has out-grown it's shoes and a unified user/identity management project has begun, so it is on the roadmap, but too early to give any more details or timeline. 

Best regards.

Av: Tony Yates 27. okt 2017

RE: Logging in to Customer Centre (online) from another website

Thanks Tony, will keep an eye out for it in future!! 

Av: Matt Cove 27. okt 2017

RE: Logging in to Customer Centre (online) from another website

Hi Matt,

If I understood you correctly you want to authenticate (external) users automatically in the customer center, by verifying if they are authenticated in another system. 

We have done this a couple of times already, for both on-site aswell as online. I can provide you with more details by mail if you're interested.

Av: Matthijs Wagemakers 27. okt 2017

RE: Logging in to Customer Centre (online) from another website

Matthijs

YES! drop me an email please matt.cove@superoffice.co.uk, the company are a software company so can also work together on their end to achieve what is needed.

Av: Matt Cove 27. okt 2017

RE: Logging in to Customer Centre (online) from another website

Hi Matthijs,

Can / will you send me this information also?

jan-willem.hijmering@rietveld.nl

We are thinking about a full service portal (of couse including superoffice costumer portal)

SO 8.1 Onsite

Av: Jan-Willem Hijmering 12. feb 2018

RE: Logging in to Customer Centre (online) from another website

Will do!

Av: Matthijs Wagemakers 12. feb 2018

RE: Logging in to Customer Centre (online) from another website

Hi Matthijs

Can you send this information to me to soren.hartig@amesto.dk, - we want to do the same. Thanks

/Søren

Av: Søren Hartig 12. feb 2018

RE: Logging in to Customer Centre (online) from another website

Sure! 

Av: Matthijs Wagemakers 13. feb 2018

RE: Logging in to Customer Centre (online) from another website

Hi Matthijs,

can you send me this information also?

diczig[at]softwarepartner[dot]com

Thanks in advance!

Georg

Av: Georg Diczig 13. feb 2018

RE: Logging in to Customer Centre (online) from another website

I would also very much like to know about how to do this. 

umta@vitari.no

Av: Ummair Tahir 12. mar 2020