Can I send emails/messages from Service with Prio high?

Hi,

A customer wants to be able to send emails från CS with priority high (X-Priority: 1).

Is there any way they can do this out of the box, with any of the elements in the CK_Editor?

I guess not?...

 

Can I do it with scripts?

I know I can send email with the the Email.send-method()

Email e;

e.setValue("X-Priority", x_priority);

e.send()

But I cannot figure out how to do it with the Message.send-method()

Message ms;

ms.setValue("ticketId", ticketId.toString());

ms.setValue("emailHeader", "X-Priority: 1");

ms.send(...

Any way I guess I could build a solution that let them send High Priority messages with the Email.send()-methods in the Edit Ticket 80-screen.

But I cannot find out how to do this in the View Ticket 80-screen which is the one all users use tend to use nowadays.

And neither can I find any triggers to use use for this. 

Any ideas?

RE: Can I send emails/messages from Service with Prio high?

Unfortunately, the Message class does not have this ability.

Av: Stian Andre Olsen 13. nov 2019

RE: Can I send emails/messages from Service with Prio high?

Maybe something to add then in the future?

Av: Gustaf Cullin 4. des 2019

RE: Can I send emails/messages from Service with Prio high?

Hi Gustaf,

 

Can you send a wish request to bug@superoffice.com ?

Av: Henk Schepers 6. des 2019