I have two questions about customing the Company and Contact screens in CS.
The first is that you can create copys of the View Company and Contact screens in CS, but I don't understand what these alternative screens would be used for, as there seems to be very little coding on these screens. Ideally we would want to be able to direct users to different screens depending on their login, and then hide various custom fields based on the screen that is loaded, but I cannot see how I would do this, with these screens.
The second is that we would also like to hide these fields for certain users on the Company and Contact Edit screens. But you do not seem to be able copy these to make your own versions of the screen. Is this something that is in the pipeline to be introduced in Customer Service.