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User guide
Assign a request to another user
Oppdatert på 13. des 2021
When you receive a customer inquiry you can’t solve, you can ask another customer service agent for help immediately. In this how-to guide you’ll learn how to assign a request to a colleague by changing the owner.
This way the request will be solved faster and your customer will be happy. Click on the boxes below to open the step-by-step guides.
- Ask another request handler for help
- Take responsibility for requests
Assign a request to another Service users by changing the owner of the request
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