Outlook crash / outlook ribbon / redemption

Hi 

Customer has superoffice online and installed maillink/webtools (v.11.5) on terminal server enviroment

They experience multiple crashes in outlook every day, and for most of the users

Eventviewer says:

Faulting application name: OUTLOOK.EXE, version: 16.0.4900.1000, time stamp: 0x5d530652
Faulting module name: Redemption.dll, version: 5.21.0.5378, time stamp: 0x5d3ca0f2
Exception code: 0xc0000005
Fault offset: 0x001bd145
Faulting process id: 0x672c
Faulting application start time: 0x01d590a9cbd5f173
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office16\OUTLOOK.EXE
Faulting module path: C:\Program Files (x86)\SuperOffice\SuperOffice Mail Link\Redemption.dll
Report Id: cd548d33-fc9d-11e9-a24d-0050568c09f6

 

Webtools is reinstalled couple of times. So is microsoft office

Office version is 2016 (office professional plus 2016)

 

Have also tried installing beta version of webtools 11.6

RE: Outlook crash / outlook ribbon / redemption

Hi!

 

Maybe this will help you? https://crm.superoffice.com/scripts/customer.fcgi?_sf=0&custSessionKey=&customerLang=en&noCookies=true&action=viewKbEntry&id=112840

 

Anne Lene

Av: Anne Lene Solheim Lilleberg 21. nov 2019

RE: Outlook crash / outlook ribbon / redemption

Hi

Well, we've tried pretty much everything.

Superoffice maillink worked perfectly before the last upgrade to 11.5 of webtools.

Tried reinstalling office, repair office, reinstall webtools numerous times. Tried registering the redemption.dll

Still crashes with the redemption.dll error..

Av: Gabriel Wiig 2. des 2019

RE: Outlook crash / outlook ribbon / redemption

Hello Gabriel,

There is a bug fixed related to outlook crashes with redemption.dll, see:

https://community.superoffice.com/en/product-releases/bugs-wishes/product-issue/?bid=67269

Maybe try the beta webtools/maillink version?

Av: David Hollegien 2. des 2019