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Archive eMail: SoArcDocPlugin[GetDocumentIdFromFil­eName] Error occurred: parse error, expecting $

Hi Guys,

 

I have a customer experiencing a problem archiving emails from Outlook to SuperOffice.

 

Outlook 2007

SuperOffice 7.1.4816.100

 

The archive button works fine and the prompt to select cutomer and contact all works.

 

The problem is when 'OK' is pressed to action the archive -  the prompt dissappears which is fine but SuperOffice then hangs for up to 40 seconds while the mail is being created in SuperOffice.

 

SuperOffice Log shows the following:

 

SoArcDocPlugin[GetDocumentIdFromFileName] Error occurred: parse error, expecting $

 

The mail does get created in SuperOffice but it is slowing users down. I have recently upgraded them to 7.1sr2 from 7.0.

They did not have this problem on 7.0.

 

Any suggestions on where to look for the problem / solution?

 

Many Thanks.

 

Andy

RE: Archive eMail: SoArcDocPlugin[GetDocumentIdFromFil­eName] Error occurred: parse error, expecting $

Hi Guys,

I updated the Service Pack to SP4 on SQL2005 and this seems to have resolved the issue.

Many Thanks,

Andy

Av: Andy Chaney 25. jun 2013