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Company cards end up as read-only if you first access a locked down company

Hi, we discovered an issue today in the Win 8.2 R04 client.

When your role is set so that there are some company cards that you only have Read-access to, if you access one of those then all the next company cards you go to will not be editable.

A symptom is that you are allowed to set the company card in edit mode, but most address fields and most fields on the right side are not editable.

I couldn't find this in the bug-database?

RE: Company cards end up as read-only if you first access a locked down company

Hi Frode,
Added 58440. Will look into it a.s.a.p.
Conrad

Av: Conrad Weyns 26. apr 2018

RE: Company cards end up as read-only if you first access a locked down company

Thanks! If you find a workaround then we're very interrested. 

Because of the upcoming GDPR we have a very high rate of upgrading-jobs we've been doing lately, and we have many customers on R04 allready before we discovered this.

Av: Frode Lillerud 26. apr 2018

RE: Company cards end up as read-only if you first access a locked down company

Can you try to delete the cache folder in appdata after you have been on the company card with read only access? Does it help with the problem?

Av: Emilija Vilija Treciokaite 26. apr 2018

RE: Company cards end up as read-only if you first access a locked down company

Hi Emilija, deleting SoCache folder does not help. Neither does F5 or Shift-F5. You have to restart the client to be able to edit companies again.

Av: Frode Lillerud 26. apr 2018

RE: Company cards end up as read-only if you first access a locked down company

I am on to it. I have no work-around. Sorry
/conrad

Av: Conrad Weyns 26. apr 2018

RE: Company cards end up as read-only if you first access a locked down company

Frode,

 

I may have similar problem. So I would like to ask if you can reproduce it with Sales also?

Av: Donatas Sasnauskas 26. apr 2018

RE: Company cards end up as read-only if you first access a locked down company

Yes, the same issue also happens on sales. I haven't been able to reproduce it on my machine, but others here have experienced it. They mentioned that it happens when you first access a Sold sale.

Av: Frode Lillerud 26. apr 2018

RE: Company cards end up as read-only if you first access a locked down company

Hi Frode,
This is beeing fixed now.

I may be wrong but I am having a very hard time understanding that this is a recently introduced issue.
In fact my current detective work seems to indicate that this dates back to before 2014.


So, I'd like know what version the customers that reported this come from?
Or is this realy something you observed going from RO3 to R04?

Conrad

Av: Conrad Weyns 26. apr 2018

RE: Company cards end up as read-only if you first access a locked down company

Hi Conrad,

the two big customer that have reported this to us were both recently upgraded from 8.0 SR4 to 8.2 R04.

One of them has had sporadic issues before about "not being able to edit addresses", but we've never figured it out. This might be that same issue.

The other, I believe, has not reported anything like this before, but reported it just a few days after being upgraded to 8.2 R04. Might be a coincidence, I'm not sure.

So yes, there is a chance that the bug has been there a while, but now is the first time we've identified it as a bug.

Perhaps the bug has become more agressive in later versions? Maybe the fields didn't turn grey before, so users didn't notice it as easily?

Av: Frode Lillerud 26. apr 2018

RE: Company cards end up as read-only if you first access a locked down company

Nice catch, never found the pattern of this one which have seemed so elusive.

Will show up here after next re-indexing: https://community.superoffice.com/en/bugs-wishes/Product-Issue/?bid=58440

Av: Margrethe Romnes 27. apr 2018

RE: Company cards end up as read-only if you first access a locked down company

Hi Conrad.

Has this bug been resolved? Or removed? cant find this particular bug-id.

Av: Kasper Rosenlund 21. jun 2018

RE: Company cards end up as read-only if you first access a locked down company

Hi Kasper,

yes. Fixed in 8.3 R02.
tfs 58440 a.o.

/conrad

Av: Conrad Weyns 21. jun 2018

RE: Company cards end up as read-only if you first access a locked down company

8.3 R02, by the way, was released today.

Av: Frode Lillerud 22. jun 2018

RE: Company cards end up as read-only if you first access a locked down company

Sounds really nice  - thank you for info :).

 

(written from a different account)

Av: Kasper Rosenlund 22. jun 2018