Can't save document with Maillink, when choosing Windows as preferred client

Hi forum.

A big client is using SO Windows 84. When using Maillink, they get an error upon archiving the mail.

The first dialogue box appears fine, where its possible to select company, person, sale etc.  Clicking OK triggers an error message: Dokumentet blev ikke gemt (The document wasn't saved).

This doesn't work when choosing Windows as prefereed client. Web works fine though.

The reference to the documents is still saved in the database (thus it can be seen in SO), but the file itself isn't saved to SO_ARC. It is possible to manually create a file in SO_ARC under the correct path, so it doesn't look like an rights-issue.

 

Do any of you have any clue to how to debug this issue?

 

 

 

Looking through the log, it stumple apon this:

[2019.04.30 10:47:17] OUTLOOK.EXE: Dokumentet blev ikke gemt SuperOffice.MailLink.Exceptions.SoDocumentErrorException: Dokumentet blev ikke gemt
ved SuperOffice.MailLink.Client.FileUploadHelper.DoWork(Object sender, DoWorkEventArgs e)
ved System.ComponentModel.BackgroundWorker.OnDoWork(DoWorkEventArgs e)
ved System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument) (+2ms)

 

Previously in the log, it gives an error when trying to delete something

[2019.04.30 11:01:47] OUTLOOK.EXE: EndWriteDocumentStream failed with exception. - Error: Service call Document.DeleteDocumentEntity failed with exception
Document.Delete. (+2ms)
[2019.04.30 11:01:47] OUTLOOK.EXE: Stacktrace: ved SuperOffice.CRM.Services.Implementation.DocumentAgentLocal.DeleteDocumentEntity(Int32 documentEntityId)
ved SuperOffice.MailLink.Implementation.MailLinkImplementation.CreateNewDocumentFromScratch(DocumentInfo docInfo, FileStream file)
ved SuperOffice.MailLink.Implementation.MailLinkImplementation.EndWriteDocumentStream(String documentIdentifier, DocumentInfo docInfo)
ved SuperOffice.MailLink.WinClient.MailLinkServiceAuthenticator.EndWriteDocumentStream(String documentIdentfier, DocumentInfo docInfo)
ved SuperOffice.MailLink.Client.MailLinkService3CompatibilityWrapper.EndWriteDocumentStream(String documentIdentfier, DocumentInfo docInfo)
ved SuperOffice.MailLink.Client.ProgressMailLinkService.EndWriteDocumentStream(String documentIdentfier, DocumentInfo docInfo)
ved SuperOffice.MailLink.Client.FeatureConfigService.EndWriteDocumentStream(String documentIdentfier, DocumentInfo docInfo)
ved SuperOffice.MailLink.Client.FileUploadHelper.DoWork(Object sender, DoWorkEventArgs e) (+2ms)

 

The entire log can be seen here:

[2019.04.30 11:01:39] OUTLOOK.EXE: OUTLOOK EVENT: Explorer_Activate (+231811ms)
[2019.04.30 11:01:39] OUTLOOK.EXE: OUTLOOK EVENT: Triggering handler. (+2ms)
[2019.04.30 11:01:39] OUTLOOK.EXE: No context detected. Exiting state-update. (+12ms)
[2019.04.30 11:01:39] OUTLOOK.EXE: ComSafeHelper: Releasing object. (+10ms)
[2019.04.30 11:01:39] OUTLOOK.EXE: Dialog closed. (+96ms)
[2019.04.30 11:01:39] OUTLOOK.EXE: (1) START - FeatureConfigService.ReportUsageData (+2ms)
[2019.04.30 11:01:39] OUTLOOK.EXE: (1)  START - ProgressMailLinkService.ReportUsageData (+2ms)
[2019.04.30 11:01:39] OUTLOOK.EXE: (1)  COMPLETED - ProgressMailLinkService.ReportUsageData: Total duration 22ms (+22ms)
[2019.04.30 11:01:39] OUTLOOK.EXE: (1) COMPLETED - FeatureConfigService.ReportUsageData: Total duration 26ms (+2ms)
[2019.04.30 11:01:39] OUTLOOK.EXE: (1) START - FeatureConfigService.IsReady (+36ms)
[2019.04.30 11:01:39] OUTLOOK.EXE: (1)  START - ProgressMailLinkService.IsReady (+2ms)
[2019.04.30 11:01:39] OUTLOOK.EXE: (1)  COMPLETED - ProgressMailLinkService.IsReady: Total duration 2ms (+2ms)
[2019.04.30 11:01:39] OUTLOOK.EXE: (1) COMPLETED - FeatureConfigService.IsReady: Total duration 6ms (+2ms)
[2019.04.30 11:01:39] OUTLOOK.EXE: (1) START - FeatureConfigService.IsReady (+8ms)
[2019.04.30 11:01:39] OUTLOOK.EXE: (1)  START - ProgressMailLinkService.IsReady (+2ms)
[2019.04.30 11:01:39] OUTLOOK.EXE: (1)  COMPLETED - ProgressMailLinkService.IsReady: Total duration 2ms (+2ms)
[2019.04.30 11:01:39] OUTLOOK.EXE: (1) COMPLETED - FeatureConfigService.IsReady: Total duration 6ms (+2ms)
[2019.04.30 11:01:41] OUTLOOK.EXE: (1) START - FeatureConfigService.IsReady (+1716ms)
[2019.04.30 11:01:41] OUTLOOK.EXE: (1)  START - ProgressMailLinkService.IsReady (+2ms)
[2019.04.30 11:01:41] OUTLOOK.EXE: (1)  COMPLETED - ProgressMailLinkService.IsReady: Total duration 1ms (+2ms)
[2019.04.30 11:01:41] OUTLOOK.EXE: (1) COMPLETED - FeatureConfigService.IsReady: Total duration 5ms (+1ms)
[2019.04.30 11:01:41] OUTLOOK.EXE: (1) START - FeatureConfigService.IsReady (+3ms)
[2019.04.30 11:01:41] OUTLOOK.EXE: (1)  START - ProgressMailLinkService.IsReady (+2ms)
[2019.04.30 11:01:41] OUTLOOK.EXE: (1)  COMPLETED - ProgressMailLinkService.IsReady: Total duration 2ms (+2ms)
[2019.04.30 11:01:41] OUTLOOK.EXE: (1) COMPLETED - FeatureConfigService.IsReady: Total duration 6ms (+2ms)
[2019.04.30 11:01:41] OUTLOOK.EXE: (1) START - FeatureConfigService.IsReady (+3ms)
[2019.04.30 11:01:41] OUTLOOK.EXE: (1)  START - ProgressMailLinkService.IsReady (+2ms)
[2019.04.30 11:01:41] OUTLOOK.EXE: (1)  COMPLETED - ProgressMailLinkService.IsReady: Total duration 1ms (+1ms)
[2019.04.30 11:01:41] OUTLOOK.EXE: (1) COMPLETED - FeatureConfigService.IsReady: Total duration 5ms (+2ms)
[2019.04.30 11:01:42] OUTLOOK.EXE: OUTLOOK EVENT: Explorer_Activate (+1570ms)
[2019.04.30 11:01:42] OUTLOOK.EXE: OUTLOOK EVENT: Triggering handler. (+3ms)
[2019.04.30 11:01:42] OUTLOOK.EXE: (1) START - OutlookMailLinkAdapter.GetSelectedMailItems (+60ms)
[2019.04.30 11:01:42] OUTLOOK.EXE: (1)  START - OutlookMailLinkAdapter.GetSelectedMailItems(Window) (+21ms)
[2019.04.30 11:01:42] OUTLOOK.EXE: (1)   START - OutlookMailLinkAdapter.GetSelectedMailItems(Explorer) (+4ms)
[2019.04.30 11:01:42] OUTLOOK.EXE: (1)    START - OutlookMailLinkAdapter.IsOutBox (+2ms)
[2019.04.30 11:01:42] OUTLOOK.EXE: (1)    COMPLETED - OutlookMailLinkAdapter.IsOutBox: Total duration 2ms (+2ms)
[2019.04.30 11:01:42] OUTLOOK.EXE: (1)    START - OutlookMailLinkAdapter.GetSelection (+2ms)
[2019.04.30 11:01:42] OUTLOOK.EXE: (1)    COMPLETED - OutlookMailLinkAdapter.GetSelection: Total duration 2ms (+2ms)
[2019.04.30 11:01:42] OUTLOOK.EXE: (1)   COMPLETED - OutlookMailLinkAdapter.GetSelectedMailItems(Explorer): Total duration 10ms (+2ms)
[2019.04.30 11:01:42] OUTLOOK.EXE: (1)  COMPLETED - OutlookMailLinkAdapter.GetSelectedMailItems(Window): Total duration 16ms (+2ms)
[2019.04.30 11:01:42] OUTLOOK.EXE: ComSafeHelper: Releasing object. (+2ms)
[2019.04.30 11:01:42] OUTLOOK.EXE: (1) COMPLETED - OutlookMailLinkAdapter.GetSelectedMailItems: Total duration 41ms (+2ms)
[2019.04.30 11:01:42] OUTLOOK.EXE: (1) START - OutlookMailLinkAdapter.ArchiveMail (+2ms)
[2019.04.30 11:01:42] OUTLOOK.EXE: (1)  START - OutlookMailItem.Initialize (+2ms)
[2019.04.30 11:01:42] OUTLOOK.EXE: (1)   START - SafeItem.GetFor (+3ms)
[2019.04.30 11:01:42] OUTLOOK.EXE: (1)    START - SafeItem.GetMailItem (+2ms)
[2019.04.30 11:01:42] OUTLOOK.EXE: (1)    COMPLETED - SafeItem.GetMailItem: Total duration 3ms (+3ms)
[2019.04.30 11:01:42] OUTLOOK.EXE: (1)   COMPLETED - SafeItem.GetFor: Total duration 7ms (+2ms)
[2019.04.30 11:01:42] OUTLOOK.EXE: (1)   START - OutlookMailItem.GetIsItemOutgoing (+2ms)
[2019.04.30 11:01:42] OUTLOOK.EXE: (1)    START - OutlookUtil.IsASentItemsFolder (+2ms)
[2019.04.30 11:01:42] OUTLOOK.EXE: (1)    COMPLETED - OutlookUtil.IsASentItemsFolder: Total duration 2ms (+2ms)
[2019.04.30 11:01:42] OUTLOOK.EXE: (1)   COMPLETED - OutlookMailItem.GetIsItemOutgoing: Total duration 6ms (+2ms)
[2019.04.30 11:01:42] OUTLOOK.EXE: (1)   START - OutlookMailItem.GetArchiveInfo (+2ms)
[2019.04.30 11:01:42] OUTLOOK.EXE: (1)    START - OutlookMailItem.ResolveEMailAndName(Mail) (+2ms)
[2019.04.30 11:01:42] OUTLOOK.EXE: ComSafeHelper: Releasing object. (+4ms)
[2019.04.30 11:01:42] OUTLOOK.EXE: ComSafeHelper: Releasing object. (+2ms)
[2019.04.30 11:01:42] OUTLOOK.EXE: (1)    COMPLETED - OutlookMailItem.ResolveEMailAndName(Mail): Total duration 7ms (+1ms)
[2019.04.30 11:01:42] OUTLOOK.EXE: (1)    START - SafeItem.GetMapiUtils (+2ms)
[2019.04.30 11:01:42] OUTLOOK.EXE: (1)    COMPLETED - SafeItem.GetMapiUtils: Total duration 4ms (+4ms)
[2019.04.30 11:01:42] OUTLOOK.EXE: (1)   COMPLETED - OutlookMailItem.GetArchiveInfo: Total duration 17ms (+2ms)
[2019.04.30 11:01:42] OUTLOOK.EXE: Resolved id to <HE1PR06MB3978EC785E4A03D1F6164423CA500@HE1PR06MB3978.eurprd06.prod.outlook.com> (+3ms)
[2019.04.30 11:01:42] OUTLOOK.EXE: (1)   START - UserPropertyHelper.GetFor(MailItem) (+2ms)
[2019.04.30 11:01:42] OUTLOOK.EXE: (1)    START - SafeItem.GetFor (+1ms)
[2019.04.30 11:01:42] OUTLOOK.EXE: (1)     START - SafeItem.GetMailItem (+2ms)
[2019.04.30 11:01:42] OUTLOOK.EXE: (1)     COMPLETED - SafeItem.GetMailItem: Total duration 3ms (+3ms)
[2019.04.30 11:01:42] OUTLOOK.EXE: (1)    COMPLETED - SafeItem.GetFor: Total duration 7ms (+2ms)
[2019.04.30 11:01:42] OUTLOOK.EXE: (1)    START - UserPropertyHelper.GetFor(SafeMailItem) (+2ms)
[2019.04.30 11:01:42] OUTLOOK.EXE: (1)    COMPLETED - UserPropertyHelper.GetFor(SafeMailItem): Total duration 3ms (+3ms)
[2019.04.30 11:01:42] OUTLOOK.EXE: ComSafeHelper: Releasing object. (+2ms)
[2019.04.30 11:01:42] OUTLOOK.EXE: (1)   COMPLETED - UserPropertyHelper.GetFor(MailItem): Total duration 17ms (+2ms)
[2019.04.30 11:01:42] OUTLOOK.EXE: (1)  COMPLETED - OutlookMailItem.Initialize: Total duration 61ms (+2ms)
[2019.04.30 11:01:42] OUTLOOK.EXE: (1)  START - OutlookMailLinkAdapter.ArchiveAsDoc (+2ms)
[2019.04.30 11:01:42] OUTLOOK.EXE: (1)   START - OutlookMailItem.HasAttachments (+1ms)
[2019.04.30 11:01:42] OUTLOOK.EXE: (1)   COMPLETED - OutlookMailItem.HasAttachments: Total duration 2ms (+2ms)
[2019.04.30 11:01:42] OUTLOOK.EXE: (1)   START - FeatureConfigService.GetDocumentDialogState (+2ms)
[2019.04.30 11:01:42] OUTLOOK.EXE: (1)    START - ProgressMailLinkService.GetDocumentDialogState (+2ms)
[2019.04.30 11:01:43] OUTLOOK.EXE: (28)     START - OutlookMailLinkAdapter.GetSelectedMailItems(Window) (+129ms)
[2019.04.30 11:01:43] OUTLOOK.EXE: (28)      START - OutlookMailLinkAdapter.GetSelectedMailItems(Explorer) (+735ms)
[2019.04.30 11:01:43] OUTLOOK.EXE: (28)       START - OutlookMailLinkAdapter.IsOutBox (+0ms)
mentDialogState: Total duration 866ms (+2ms)
[2019.04.30 11:01:43] OUTLOOK.EXE: (1)      COMPLETED SLOWLY - FeatureConfigService.GetDocumentDialogState: Total duration 880ms (+12ms)
[2019.04.30 11:01:43] OUTLOOK.EXE: Document archived state established. (+11ms)
[2019.04.30 11:01:43] OUTLOOK.EXE: Available document-types established. (+2ms)
[2019.04.30 11:01:43] OUTLOOK.EXE: Default document-type established. (+2ms)
[2019.04.30 11:01:43] OUTLOOK.EXE: Window-title established. (+2ms)
[2019.04.30 11:01:43] OUTLOOK.EXE: Confidentiality established. (+2ms)
[2019.04.30 11:01:43] OUTLOOK.EXE: Associated contacts and people established. (+1ms)
[2019.04.30 11:01:43] OUTLOOK.EXE: Associated project established. (+3ms)
[2019.04.30 11:01:43] OUTLOOK.EXE: Associated sale established. (+2ms)
[2019.04.30 11:01:43] OUTLOOK.EXE: Selected document-type established. (+2ms)
[2019.04.30 11:01:43] OUTLOOK.EXE: Email size-warning established. (+2ms)
[2019.04.30 11:01:43] OUTLOOK.EXE: Enabled UI-elements established. (+2ms)
[2019.04.30 11:01:43] OUTLOOK.EXE: Subject established. (+2ms)
[2019.04.30 11:01:43] OUTLOOK.EXE: Archive-action established. (+1ms)
[2019.04.30 11:01:43] OUTLOOK.EXE: (1)      START - FeatureConfigService.ReportUsageData (+23ms)
[2019.04.30 11:01:43] OUTLOOK.EXE: (1)       START - ProgressMailLinkService.ReportUsageData (+2ms)
[2019.04.30 11:01:43] OUTLOOK.EXE: (1)       COMPLETED - ProgressMailLinkService.ReportUsageData: Total duration 5ms (+5ms)
[2019.04.30 11:01:43] OUTLOOK.EXE: (1)      COMPLETED - FeatureConfigService.ReportUsageData: Total duration 9ms (+2ms)
[2019.04.30 11:01:43] OUTLOOK.EXE: Archiving window created. (+2ms)
[2019.04.30 11:01:43] OUTLOOK.EXE: (1)      START - FeatureConfigService.GetServerFeatures (+2ms)
[2019.04.30 11:01:43] OUTLOOK.EXE: (1)       START - ProgressMailLinkService.GetServerFeatures (+1ms)
[2019.04.30 11:01:43] OUTLOOK.EXE: (1)       COMPLETED - ProgressMailLinkService.GetServerFeatures: Total duration 5ms (+5ms)
[2019.04.30 11:01:43] OUTLOOK.EXE: (1)      COMPLETED - FeatureConfigService.GetServerFeatures: Total duration 8ms (+2ms)
[2019.04.30 11:01:43] OUTLOOK.EXE: Applying saved positioning. (+2ms)
[2019.04.30 11:01:43] OUTLOOK.EXE: Applied positioning - Left: 810, Top: 597, Width: 730, Height: 388. (+2ms)
[2019.04.30 11:01:43] OUTLOOK.EXE: Stored preferences applied. (+1ms)
[2019.04.30 11:01:43] OUTLOOK.EXE: Present window and await user. (+2ms)
[2019.04.30 11:01:43] OUTLOOK.EXE: Showing dialog with Left: 810, Top: 597, Width: 730, Height: 388. (+2ms)
[2019.04.30 11:01:43] OUTLOOK.EXE: Showing modal child with repositioning = False, offScreen = False. (+2ms)
[2019.04.30 11:01:43] OUTLOOK.EXE: Showing dialog with startup-location Manual. (+2ms)
[2019.04.30 11:01:43] OUTLOOK.EXE: Showing dialog. (+2ms)
[2019.04.30 11:01:44] OUTLOOK.EXE: (28)     COMPLETED SLOWLY - OutlookMailLinkAdapter.IsOutBox: Total duration 338ms (+233ms)
[2019.04.30 11:01:44] OUTLOOK.EXE: (28)     START - OutlookMailLinkAdapter.GetSelection (+9ms)
[2019.04.30 11:01:44] OUTLOOK.EXE: (28)     COMPLETED - OutlookMailLinkAdapter.GetSelection: Total duration 7ms (+7ms)
[2019.04.30 11:01:44] OUTLOOK.EXE: (28)    COMPLETED SLOWLY - OutlookMailLinkAdapter.GetSelectedMailItems(Explorer): Total duration 376ms (+20ms)
[2019.04.30 11:01:44] OUTLOOK.EXE: (28)   COMPLETED WITH HALT - OutlookMailLinkAdapter.GetSelectedMailItems(Window): Total duration 1113ms (+2ms)
[2019.04.30 11:01:44] OUTLOOK.EXE: (28)   START - OutlookMailLinkAdapter.GetArchivedStatus (+2ms)
[2019.04.30 11:01:44] OUTLOOK.EXE: (28)    START - OutlookMailLinkAdapter.GetArchivedMailDescription (+2ms)
[2019.04.30 11:01:44] OUTLOOK.EXE: (28)     START - FeatureConfigService.IsReady (+2ms)
[2019.04.30 11:01:44] OUTLOOK.EXE: (28)      START - ProgressMailLinkService.IsReady (+2ms)
[2019.04.30 11:01:44] OUTLOOK.EXE: (28)      COMPLETED - ProgressMailLinkService.IsReady: Total duration 2ms (+2ms)
[2019.04.30 11:01:44] OUTLOOK.EXE: (28)     COMPLETED - FeatureConfigService.IsReady: Total duration 6ms (+2ms)
[2019.04.30 11:01:44] OUTLOOK.EXE: (28)     START - OutlookMailItem.Initialize (+3ms)
[2019.04.30 11:01:44] OUTLOOK.EXE: (28)      START - SafeItem.GetFor (+11ms)
[2019.04.30 11:01:44] OUTLOOK.EXE: (28)       START - SafeItem.GetMailItem (+2ms)
[2019.04.30 11:01:44] OUTLOOK.EXE: (28)       COMPLETED - SafeItem.GetMailItem: Total duration 3ms (+3ms)
[2019.04.30 11:01:44] OUTLOOK.EXE: (28)      COMPLETED - SafeItem.GetFor: Total duration 8ms (+3ms)
[2019.04.30 11:01:44] OUTLOOK.EXE: (28)      START - OutlookMailItem.GetIsItemOutgoing (+2ms)
[2019.04.30 11:01:44] OUTLOOK.EXE: (28)       START - OutlookUtil.IsASentItemsFolder (+8ms)
[2019.04.30 11:01:44] OUTLOOK.EXE: (28)       COMPLETED - OutlookUtil.IsASentItemsFolder: Total duration 5ms (+5ms)
[2019.04.30 11:01:44] OUTLOOK.EXE: (28)      COMPLETED - OutlookMailItem.GetIsItemOutgoing: Total duration 15ms (+3ms)
[2019.04.30 11:01:44] OUTLOOK.EXE: (28)      START - OutlookMailItem.GetArchiveInfo (+1ms)
[2019.04.30 11:01:44] OUTLOOK.EXE: (28)       START - OutlookMailItem.ResolveEMailAndName(Mail) (+2ms)
[2019.04.30 11:01:44] OUTLOOK.EXE: ComSafeHelper: Releasing object. (+22ms)
[2019.04.30 11:01:44] OUTLOOK.EXE: ComSafeHelper: Releasing object. (+2ms)
[2019.04.30 11:01:44] OUTLOOK.EXE: (28)       COMPLETED - OutlookMailItem.ResolveEMailAndName(Mail): Total duration 26ms (+2ms)
[2019.04.30 11:01:44] OUTLOOK.EXE: (28)       START - SafeItem.GetMapiUtils (+1ms)
[2019.04.30 11:01:44] OUTLOOK.EXE: (28)       COMPLETED - SafeItem.GetMapiUtils: Total duration 4ms (+4ms)
[2019.04.30 11:01:44] OUTLOOK.EXE: (28)      COMPLETED - OutlookMailItem.GetArchiveInfo: Total duration 34ms (+1ms)
[2019.04.30 11:01:44] OUTLOOK.EXE: Resolved id to <HE1PR06MB3978EC785E4A03D1F6164423CA500@HE1PR06MB3978.eurprd06.prod.outlook.com> (+7ms)
[2019.04.30 11:01:44] OUTLOOK.EXE: (28)      START - UserPropertyHelper.GetFor(MailItem) (+3ms)
[2019.04.30 11:01:44] OUTLOOK.EXE: (28)       START - SafeItem.GetFor (+1ms)
[2019.04.30 11:01:44] OUTLOOK.EXE: (28)        START - SafeItem.GetMailItem (+2ms)
[2019.04.30 11:01:44] OUTLOOK.EXE: (28)        COMPLETED - SafeItem.GetMailItem: Total duration 3ms (+3ms)
[2019.04.30 11:01:44] OUTLOOK.EXE: (28)       COMPLETED - SafeItem.GetFor: Total duration 7ms (+2ms)
[2019.04.30 11:01:44] OUTLOOK.EXE: (28)       START - UserPropertyHelper.GetFor(SafeMailItem) (+2ms)
[2019.04.30 11:01:44] OUTLOOK.EXE: (28)       COMPLETED - UserPropertyHelper.GetFor(SafeMailItem): Total duration 7ms (+7ms)
[2019.04.30 11:01:44] OUTLOOK.EXE: ComSafeHelper: Releasing object. (+2ms)
[2019.04.30 11:01:44] OUTLOOK.EXE: (28)      COMPLETED - UserPropertyHelper.GetFor(MailItem): Total duration 20ms (+1ms)
[2019.04.30 11:01:44] OUTLOOK.EXE: (28)     COMPLETED SLOWLY - OutlookMailItem.Initialize: Total duration 104ms (+2ms)
[2019.04.30 11:01:44] OUTLOOK.EXE: (28)     START - FeatureConfigService.GetDocumentArchivedState (+2ms)
[2019.04.30 11:01:44] OUTLOOK.EXE: (28)      START - ProgressMailLinkService.GetDocumentArchivedState (+2ms)
[2019.04.30 11:01:44] OUTLOOK.EXE: (28)      COMPLETED SLOWLY - ProgressMailLinkService.GetDocumentArchivedState: Total duration 202ms (+202ms)
[2019.04.30 11:01:44] OUTLOOK.EXE: (28)     COMPLETED SLOWLY - FeatureConfigService.GetDocumentArchivedState: Total duration 206ms (+2ms)
[2019.04.30 11:01:44] OUTLOOK.EXE: (28)    COMPLETED SLOWLY - OutlookMailLinkAdapter.GetArchivedMailDescription: Total duration 325ms (+2ms)
[2019.04.30 11:01:44] OUTLOOK.EXE: (28)   COMPLETED SLOWLY - OutlookMailLinkAdapter.GetArchivedStatus: Total duration 329ms (+2ms)
[2019.04.30 11:01:44] OUTLOOK.EXE: (28)   START - FeatureConfigService.IsReady (+2ms)
[2019.04.30 11:01:44] OUTLOOK.EXE: (28)    START - ProgressMailLinkService.IsReady (+1ms)
[2019.04.30 11:01:44] OUTLOOK.EXE: (28)    COMPLETED - ProgressMailLinkService.IsReady: Total duration 2ms (+2ms)
[2019.04.30 11:01:44] OUTLOOK.EXE: (28)   COMPLETED - FeatureConfigService.IsReady: Total duration 5ms (+2ms)
[2019.04.30 11:01:44] OUTLOOK.EXE: (28)   START - OutlookMailItem.HasAttachments (+2ms)
[2019.04.30 11:01:44] OUTLOOK.EXE: (28)   COMPLETED - OutlookMailItem.HasAttachments: Total duration 7ms (+7ms)
[2019.04.30 11:01:44] OUTLOOK.EXE: (28)   START - FeatureConfigService.IsReady (+2ms)
[2019.04.30 11:01:44] OUTLOOK.EXE: (28)    START - ProgressMailLinkService.IsReady (+2ms)
[2019.04.30 11:01:44] OUTLOOK.EXE: (28)    COMPLETED - ProgressMailLinkService.IsReady: Total duration 2ms (+2ms)
[2019.04.30 11:01:44] OUTLOOK.EXE: (28)   COMPLETED - FeatureConfigService.IsReady: Total duration 5ms (+1ms)
[2019.04.30 11:01:44] OUTLOOK.EXE: ComSafeHelper: Releasing object. (+2ms)
[2019.04.30 11:01:44] OUTLOOK.EXE: ComSafeHelper: Releasing object. (+2ms)
[2019.04.30 11:01:44] OUTLOOK.EXE: Scheduled UI-update cancelled for type SuperOffice.Ribbon.Outlook.ExplorerStateProvider with identifier 33 (+2ms)
[2019.04.30 11:01:46] OUTLOOK.EXE: DoArchive initiated. (+1524ms)
[2019.04.30 11:01:46] OUTLOOK.EXE: (1)   START - OutlookMailItem.ExportMail (+2ms)
[2019.04.30 11:01:46] OUTLOOK.EXE: (1)    START - OutlookUtil.UsesNonCachedExchangeMode(SafeMail) (+3ms)
[2019.04.30 11:01:46] OUTLOOK.EXE: (1)     START - SafeItem.GetRDOSession (+2ms)
[2019.04.30 11:01:46] OUTLOOK.EXE: (1)     COMPLETED - SafeItem.GetRDOSession: Total duration 3ms (+3ms)
[2019.04.30 11:01:46] OUTLOOK.EXE: Logged on to online session. (+20ms)
[2019.04.30 11:01:46] OUTLOOK.EXE: (1)     START - OutlookUtil.UsesNonCachedExchangeMode(RDOStore) (+31ms)
[2019.04.30 11:01:46] OUTLOOK.EXE: (1)     COMPLETED - OutlookUtil.UsesNonCachedExchangeMode(RDOStore): Total duration 2ms (+2ms)
[2019.04.30 11:01:46] OUTLOOK.EXE: (1)    COMPLETED - OutlookUtil.UsesNonCachedExchangeMode(SafeMail): Total duration 82ms (+24ms)
[2019.04.30 11:01:46] OUTLOOK.EXE: Email contains X400 emails. Attempting to patch! Using Redemption modified two-phase MSG export-strategy export! (+2ms)
[2019.04.30 11:01:46] OUTLOOK.EXE: Creating MSG-file from mail... (+2ms)
[2019.04.30 11:01:46] OUTLOOK.EXE: (1)    START - SafeItem.GetRDOSession (+2ms)
[2019.04.30 11:01:46] OUTLOOK.EXE: (1)    COMPLETED - SafeItem.GetRDOSession: Total duration 11ms (+11ms)
[2019.04.30 11:01:46] OUTLOOK.EXE: Logged on to online session. (+15ms)
[2019.04.30 11:01:46] OUTLOOK.EXE: Created SOMAIL message copy file: C:\Users\testb\AppData\Local\Temp\SuperOfficeMailLink\50-25-133.somail (+605ms)
[2019.04.30 11:01:46] OUTLOOK.EXE: ComSafeHelper: Releasing object. (+9ms)
[2019.04.30 11:01:46] OUTLOOK.EXE: (1)    START - SafeItem.GetMailItem (+24ms)
[2019.04.30 11:01:46] OUTLOOK.EXE: (1)    COMPLETED - SafeItem.GetMailItem: Total duration 3ms (+3ms)
[2019.04.30 11:01:46] OUTLOOK.EXE: ComSafeHelper: Releasing object. (+45ms)
[2019.04.30 11:01:46] OUTLOOK.EXE: ComSafeHelper: Releasing object. (+2ms)
[2019.04.30 11:01:46] OUTLOOK.EXE: OutlookSoMailItem.Delete: MailItem with ID '000000009A584261A3B3A34FBD9C4DE0FDA8726807008C99011EFC4AE34E8D28EAFB1A59A68300000000010F00008C99011EFC4AE34E8D28EAFB1A59A6830000266741F60000' scheduled for deletion. (+76ms)
[2019.04.30 11:01:46] OUTLOOK.EXE: (1)   COMPLETED SLOWLY - OutlookMailItem.ExportMail: Total duration 885ms (+4ms)
[2019.04.30 11:01:46] OUTLOOK.EXE: (23)   START - FeatureConfigService.BeginWriteDocumentStream (+2ms)
[2019.04.30 11:01:46] OUTLOOK.EXE: (23)    START - ProgressMailLinkService.BeginWriteDocumentStream (+1ms)
[2019.04.30 11:01:46] OUTLOOK.EXE: (23)    COMPLETED - ProgressMailLinkService.BeginWriteDocumentStream: Total duration 2ms (+2ms)
[2019.04.30 11:01:46] OUTLOOK.EXE: (23)   COMPLETED - FeatureConfigService.BeginWriteDocumentStream: Total duration 5ms (+2ms)
[2019.04.30 11:01:46] OUTLOOK.EXE: (23)   START - FeatureConfigService.WriteDocumentStreamPart (+3ms)
[2019.04.30 11:01:46] OUTLOOK.EXE: (23)    START - ProgressMailLinkService.WriteDocumentStreamPart (+1ms)
[2019.04.30 11:01:46] OUTLOOK.EXE: (23)    COMPLETED - ProgressMailLinkService.WriteDocumentStreamPart: Total duration 3ms (+3ms)
[2019.04.30 11:01:46] OUTLOOK.EXE: (23)   COMPLETED - FeatureConfigService.WriteDocumentStreamPart: Total duration 6ms (+2ms)
[2019.04.30 11:01:46] OUTLOOK.EXE: (23)   START - FeatureConfigService.EndWriteDocumentStream (+2ms)
[2019.04.30 11:01:46] OUTLOOK.EXE: (23)    START - ProgressMailLinkService.EndWriteDocumentStream (+2ms)
[2019.04.30 11:01:47] OUTLOOK.EXE: (23)    COMPLETED SLOWLY - ProgressMailLinkService.EndWriteDocumentStream: Total duration 581ms (+581ms)
[2019.04.30 11:01:47] OUTLOOK.EXE: (23)   COMPLETED SLOWLY - FeatureConfigService.EndWriteDocumentStream: Total duration 585ms (+2ms)
[2019.04.30 11:01:47] OUTLOOK.EXE: EndWriteDocumentStream failed with exception. - Error: Service call Document.DeleteDocumentEntity failed with exception
Document.Delete. (+2ms)
[2019.04.30 11:01:47] OUTLOOK.EXE: Stacktrace:    ved SuperOffice.CRM.Services.Implementation.DocumentAgentLocal.DeleteDocumentEntity(Int32 documentEntityId)
   ved SuperOffice.MailLink.Implementation.MailLinkImplementation.CreateNewDocumentFromScratch(DocumentInfo docInfo, FileStream file)
   ved SuperOffice.MailLink.Implementation.MailLinkImplementation.EndWriteDocumentStream(String documentIdentifier, DocumentInfo docInfo)
   ved SuperOffice.MailLink.WinClient.MailLinkServiceAuthenticator.EndWriteDocumentStream(String documentIdentfier, DocumentInfo docInfo)
   ved SuperOffice.MailLink.Client.MailLinkService3CompatibilityWrapper.EndWriteDocumentStream(String documentIdentfier, DocumentInfo docInfo)
   ved SuperOffice.MailLink.Client.ProgressMailLinkService.EndWriteDocumentStream(String documentIdentfier, DocumentInfo docInfo)
   ved SuperOffice.MailLink.Client.FeatureConfigService.EndWriteDocumentStream(String documentIdentfier, DocumentInfo docInfo)
   ved SuperOffice.MailLink.Client.FileUploadHelper.DoWork(Object sender, DoWorkEventArgs e) (+2ms)
[2019.04.30 11:01:47] OUTLOOK.EXE: Showing dialog with startup-location CenterOwner. (+5ms)
[2019.04.30 11:01:47] OUTLOOK.EXE: Showing dialog. (+2ms)
[2019.04.30 11:01:47] OUTLOOK.EXE: Starting StaWork on deferred action. NumAttempts: 0 (+386ms)
[2019.04.30 11:01:47] OUTLOOK.EXE: Deferred action's condition being evaluated. (+2ms)
[2019.04.30 11:01:47] OUTLOOK.EXE: Deferred action's condition evaluated successfully. Result: True (+24ms)
[2019.04.30 11:01:47] OUTLOOK.EXE: Deferred action being executed. (+2ms)
[2019.04.30 11:01:47] OUTLOOK.EXE: ComSafeHelper: Releasing object. (+22ms)
[2019.04.30 11:01:47] OUTLOOK.EXE: ComSafeHelper: Releasing object. (+9ms)
[2019.04.30 11:01:47] OUTLOOK.EXE: Deferred action completed successfully. (+2ms)
[2019.04.30 11:01:49] OUTLOOK.EXE: (1)   START - FeatureConfigService.GetServerFeatures (+1627ms)
[2019.04.30 11:01:49] OUTLOOK.EXE: (1)    START - ProgressMailLinkService.GetServerFeatures (+2ms)
[2019.04.30 11:01:49] OUTLOOK.EXE: (1)    COMPLETED - ProgressMailLinkService.GetServerFeatures: Total duration 9ms (+10ms)
[2019.04.30 11:01:49] OUTLOOK.EXE: (1)   COMPLETED - FeatureConfigService.GetServerFeatures: Total duration 14ms (+2ms)
[2019.04.30 11:01:49] OUTLOOK.EXE: (1)   START - FeatureConfigService.GetItems (+4ms)
[2019.04.30 11:01:49] OUTLOOK.EXE: (1)    START - ProgressMailLinkService.GetItems (+4ms)
[2019.04.30 11:01:49] OUTLOOK.EXE: (1)    COMPLETED - ProgressMailLinkService.GetItems: Total duration 76ms (+76ms)
[2019.04.30 11:01:49] OUTLOOK.EXE: (1)   COMPLETED - FeatureConfigService.GetItems: Total duration 82ms (+2ms)
[2019.04.30 11:01:49] OUTLOOK.EXE: (1)   START - FeatureConfigService.GetConfiguration (+2ms)
[2019.04.30 11:01:49] OUTLOOK.EXE: (1)    START - ProgressMailLinkService.GetConfiguration (+2ms)
[2019.04.30 11:01:49] OUTLOOK.EXE: (1)    COMPLETED SLOWLY - ProgressMailLinkService.GetConfiguration: Total duration 190ms (+190ms)
[2019.04.30 11:01:49] OUTLOOK.EXE: (1)   COMPLETED SLOWLY - FeatureConfigService.GetConfiguration: Total duration 194ms (+2ms)
[2019.04.30 11:01:49] OUTLOOK.EXE: Applying saved positioning. (+21ms)
[2019.04.30 11:01:49] OUTLOOK.EXE: Applied positioning - Left: 341, Top: 368, Width: 1536, Height: 814. (+2ms)
[2019.04.30 11:01:49] OUTLOOK.EXE: Showing dialog with Left: 341, Top: 368, Width: 1536, Height: 814. (+2ms)
[2019.04.30 11:01:49] OUTLOOK.EXE: Showing modal child with repositioning = False, offScreen = False. (+2ms)
[2019.04.30 11:01:49] OUTLOOK.EXE: Showing dialog with startup-location Manual. (+2ms)
[2019.04.30 11:01:49] OUTLOOK.EXE: Showing dialog. (+2ms)

 

 

RE: Problems with Maillink: Can't save documents when using Windows client as preferred

Doesn't anyone have any input on this?

Av: Kasper Rosenlund 6. mai 2019

RE: Can't save document with Maillink, when choosing Windows as preferred client

Hi Kasper,

Does the customer have any plugins enabled in soadmin? Check the [DynamicLoad] section in souser.ini, or login to soadmin.exe and check if any .dll files are enabled under options.

Av: Serkan Gonca 24. jun 2019

RE: Can't save document with Maillink, when choosing Windows as preferred client

Hi Serkan.

Yes, the problem was related to a dynamic plugin. When this was disabled, there was no problems at all :).

For future lessons, do you know if this information is possible to extract from the attached log?

Av: Kasper Rosenlund 3. jul 2019