I was testing the new tags functionality in our Online test environment, and noticed some issues.
I assumed this scenario: After using tags for a period of time, create a selection of tagged tickets and see which tag is used most to be able to see which areas the customer service department is being contacted for.
Issue 1: Being able to view all tickets having a tag
You can have tickets without tags, tickets with 1 tag, and tickets with multiple tags. Let's say you want to see all tickets having one or more tags.
As far as I can tell, it's not possible to search for anything else than 1 tag at a time. Adding 2 tags in the search criteria will only give results of tickets containing both tags.
Issue 2: Piechart diagram does not show what the tag is, shows only the ID
I listed all tickets as diagram per tags, and recieved this view:
Issue 3: The pie chart not showing the correct number of tickets not having a tag.
I have tagged 3 tickets out of 60+ tickets total. According to the view, there is only 1 untagged ticket, which is wrong:
Issue 4: Not being able to view tagged tickets in drilldown
When you choose one of the tags to view related tickets on the right pane, you end up with this error message:
Has anyone else explored the tags functionality, are these findings bug related?