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Exporting large CS selection - timeouts

Hello,

An customer wants to export a selection from CS to Excel, the selection contains ~60 000 records.

We already increased the max grid size from 8192 to 100 000 and the fcgi activity timeout to 900 seconds.

But after about 3 minutes and 30 seconds we get an NetServer exception in cs, error log only shows this "ticket8.5.0000.0: NetServerException (Unknown NetServer exception) in :-1"

Any way to debug which timeout this is? we already increased the executionTimeout to 5000 and the commandTimeout to 600. No change.

Version: 8.5 R6

Thanks,

David

RE: Exporting large CS selection - timeouts

Hi, gut feeling is that even though you upped the FCGI timeout (that Service uses), you're seeing the NetService webservices timeout instead.

Don't remember exactly what to change in IIS, but there is most likely a setting for it there.

Av: Frode Lillerud 6. des 2019

RE: Exporting large CS selection - timeouts

Hello,

Yeah we figured that we are still hitting an timeout, but what one?

We already changed the timeout settings that we found (as we described) but it still gets a timeout.

NetServer also doesn't log anything...

Thanks,

David

Av: David Hollegien 9. des 2019