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Strange error occurs in Service - parseContentFormData

Hi guys,

A customer experiences this weird error in Service.
It usually occurs right after a ticket has been saved/created, but it also occurs in different scenarios

They are not using custom screens at all.

I have no clue what this error indicates.
It's a OnSite solution v8.2 SR06

Thanks in advance.

/Kim

RE: Strange error occurs in Service - parseContentFormData

Upgrade: https://community.superoffice.com/en/Issue-Center/Product-Issue/?bid=61355

Av: Margrethe Romnes 22. mar 2019

RE: Strange error occurs in Service - parseContentFormData

Hi Margrethe,

Thanks for your reply.
Is there a temporary workaround before the upgrade?

I tried the following as described in issue with no effect?

"If you are having this problem you can set the following variable in the config file for Service:
clearCin = true"
 
/Kim
Av: Kim Long Nguyen 26. mar 2019

RE: Strange error occurs in Service - parseContentFormData

No, clearCin was not available in that version, so that won't help. 

I can only see two options, either upgrade, or use .exe instead of .fcgi (that will degrade performance somewhat, and you still might have the problem on some requests, but the problem will not be stuck in the fcgi process).

Av: Stian Andre Olsen 27. mar 2019