I have create a small form with a field - service category (see below). It shows all my external categories in Service. But it does not work as I hoped/wished.
I though that if you choose something in that list, the case will be automatically placed in that que in Service. It creates a ticket in that que, but with no information so I cannot use it. If I change it so that I set a default category, a second ticket is created with the actuall information in it. Is this a bug? I have tried it in 2 Online databases now and it works the same way both places.
Picture left shows ticket no 2 showing the actual text from the form, right picture shows the blank ticket in the right category, but with no information.
When I choose a category in the form, I would like this to be the category for the ticket.
Any tips? I want the category in the form to be the category that the ticket is placed into - with all the information.