User accounts and passwords

In this article

    Let's look at how SuperID affects user accounts and passwords.

    How it works

    • Each CRM Online user accounts can belong to 1 SuperID user account.
    • A user is a SuperID user linked to an associate in a customer database.

    • The SuperID username must be a valid email address! It is the same as the new username field on the associate record and in the Admin client.

    • Credentials are account-specific: 1 SuperID user account + password can belong to 0 or more tenants.

    • The password hash is unique for the person's SuperID account and stored in SuperID.

    • The sign-in page will list all tenants the account has access to (if more than 1) and the user must select which tenant to sign in to.

    User admin

    • Admin registers a new user in the Admin client and the user will get a link to sign in. (You can set a global preference to not send welcome emails, but it should only be used in combination with federated sign-in (IdP).)

    • If the user attempts to sign in directly (not via link), they are sent to the IdP if set and otherwise they will get a code and need to validate their email address.

    • Only an admin in the primary tenant can change the username and email address.

    • Passwords can be reset by self-service or via email triggered by the admin. Only the user knows and sets their own human-readable password!

    The SuperID sign-in service has 2 levels - basic and federated.

    The basic level of the SuperID sign-in service uses a password to authenticate like the standard sign-in service. However, this centralized model doesn't store passwords in the CRM Online database. It actually uses SuperID as the identity provider.

    SuperID supports using 3rd-party federated sign-in services as an add-on. You can choose either Microsoft or Google to authenticate. This is sometimes referred to as identity provider sign-in or SuperID with IdP.

    If the SuperID account is federated, the username must be the user principal name  (UPN) of the IdP (Microsoft or Google).

    Passwords and user accounts
    Model Password granularity Password type Password storage Password management Authentication
    Standard (before) one-to-one text string or key phrase in the database of a specific tenant admin client of the tenant email address or username + password for 1 specific tenant
    SuperID - basic one-to-many text string or key phrase centrally id.superoffice.com SuperID user account
    SuperID - federated one-to-many up to the identity provider Microsoft or Google identity provider Microsoft or Google account