Configure - Cloud Office document handling

In this article

    The Office365 and G Suite Integration app integrate the Office365 SharePoint’s and Google Drive's document management features with CRM Online so that you can create, store, and find your documents within SuperOffice, and enjoy the benefits of both SuperOffice and Office365 or G Suite services all in one place.

    Simply sign in to SuperOffice using your Office365 or Google login details and then open, edit and store documents in Office365 SharePoint or G Suite directly from SuperOffice.



    To start using the Integration, setup consit of 2 steps:

    1) How to setup Office365 or G Suite to integrate to CRM Online

    2) How to configure the integration for use (user authentication + document handling) is documented in this article.





    Standard CRM Online - all templates are stored in CRM Online storage ("SO Archive") and are set to save the files users create also in CRM Online storage ("SO Archive").

    Even with the integration set up - you may still use "SO Archive" for your templates and documents - but then the without the benefits of Office365 or G Suite services.

    There is one selection for where to store the template: "Store template in:"
    and one selection for where to store the file created based on this template: "Document stored in:"

    For most users, the important choice is "Document stored in:" - as this is the criteria for where the document is created - and how it is opened (Word Online / Google Drive)


    Create a SuperOffice template stored in O365 SharePoint / Google Drive, that will create and store documents in O365 SharePoint / Google Drive

    This will store the template in the O365 cloud / Google cloud, and when the user uses this template - the document created will also be saved in the O365 / Google cloud, and opened with Google Drive / Word Online:

    1. Open SuperOffice Admin, go to Lists, choose "Document - Template"

    2. Click “Add”

    3. Add template file

    ― Type a name

    ― In "Store template in:", choose "Google" / "Office365"

    ― Choose the source of the new template

    ― Click “Save”

    4. Choose where to store document created
     by this template

    ―In "Document stored in", choose "Google" / "Office 365"

    ―Click “Save”

    To be able to edit the template in Google Drive / Word Online - the template needs to be located in the O365 / Google cloud. If this is not a requirement - the template can stay put in CRM Online storage (SO Archive) if you like.

    If you want to change where the original templates store new documents created - you can do this by changing the original template property "Document stored in:".

    This will not move the template itself.

    If you want to move the template from CRM Online storage (SO Archive) to Google / O365, click "Add" in Document Template list -> Choose "Copy an existing document template file"

    Use a descriptive title for the template, and use "Header" to group templates. This makes it easier for the end user to understand which files saves and opens the files in Drive / Word Online.


    Add a new user

    1. Open Admin, go to Users

    2. Click “Add”

    3. Input cloud account email address,
    click “Save”

    4. If needed to change from SuperOffice Auth to Google / O365:
    Click button [...] to change auth. Type.

    5. Choose “Google is responsible.. ” or "O365 is responsible...", click “OK”

    6. Add Google / O365 cloud account username / email address in "Login with:", role and license information as needed:

    7. Click [Save]


    How to log in to CRM Online with O365 / Google authentication activated

    Go to

    Type in the email address, click [Next].

    If your browser already have an active O365 / Google session - it will re-use this session to log you automatically in.

    If browser have no active O365 / Google session - it will re-direct you to O365 / Google for authentication before logging you in to CRM Online.

    "Forgot password" feature is now handled by O365 / Google - since O365 / Google is activated as authentication methid for your site.



    • All documents written in SuperOffice will be stored in the SharePoint / Google cloud if template is set up for it, and available to open and edit in SuperOffice CRM Online

    • If you want to use your O365 / G Suite account to edit SuperOffice templates, the SuperOffice templates need to be moved from SuperOffice to your SharePoint  / G Suite account

    • Old documents will not automatically be moved from SuperOffice to your SharePoint  / G Suite

    • Moving existing documents or templates to or from SuperOffice and your SharePoint  / G Suite is offered as a paid service