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Windows and Web clients

In this article

    Please see the new System requirements from SuperOffice 8.3 R04 and SuperOffice 8.5 R05 below.If you are running SuperOffice Web Tools and SSL please upgrade to SuperOffice 8.0 SR1 to avoid using TLS 1.0. Netserver used by Pocket CRM still needs TLS 1.0 up til version 8.0.32 (R14) client released August 15th 2016.

    Sales, Marketing and Service client computer 

    Processor: Intel ® 1.8Ghz (x86) or (x64) 
    AMD™ 1.8 Ghz (x86) or (x64)
    Memory: 2 GB
    Operation system Microsoft Windows 10, minimum Anniversary update
    Microsoft Windows 8.1 (32bit) or (64bit)
    Mac - web client only **
    Network: TCP/IP-network with less than 10 ms response time
    Screen: Minimum screen resolution 1280 x 960
    Database - Travel (offline):
    Win client only
    Microsoft SQL Server 2014 Express *
    Microsoft SQL Server 2008/2008 R2 Express *
    Sybase 12 (Built-in or Standalone)
    Browsers - Web panels: Microsoft Edge
    Internet Explorer 11
    Chrome Win
    Firefox 20+ Win
    Chrome Mac
    FireFox Mac
    Safari Mac
    Microsoft Office (x86 and x64): Microsoft 365 for Business
    Microsoft Office 2019
    Microsoft Office 2016
    Microsoft Office 2013
    Microsoft Office 2010
    SuperOffice Maillink: * Outlook 365 Click-to-run
    Outlook 2019
    Outlook 2016
    Outlook 2013
    Outlook 2010
    Lotus Notes 10
    Lotus Notes 9
    SuperOffice Ribbons: Microsoft Office 2019
    Microsoft Office 2016
    Microsoft Office 2013
    Microsoft Office 2010
    Requisites installed by client installer: Microsoft .NET v 4.5.1 (as a web download)
    Microsoft .NET v 4.7.1 from 8.3 R04 (see info below)
    Microsoft .NET v 4.8 from 8.5 R05 (see info below)
    VSTO 2010 runtime (32bit or 64bit) for Ribbons on MS Office 2010 / 2013 / 2016 / 2019
    Visual C++ 2017 runtime for x86 (version 14.14.26429.4)
    Reporter runtime (version 9.0.30729.17)

    * Windows operating system only

    Note! When running SuperOffice in a Citrix and Terminal server environments where users share memory, actual requirements and product functionality may vary based on your system configuration.

    Enable Clear Type Text on all clients running CRM Win app for the best user experience.

    To run Web Tools with Web Extensions and Mail Link the client is required to have .Net Framework 4.5.1 (full). 

    * The computer generating the prototype must support the clients version of SQL Express.

    **SuperOffice CRM Web will run on Mac, though with some limitations: cross table reports not supported.

    System Requirements from 8.3 R04

    From SuperOffice 8.3 R04 we require Microsoft .NET 4.7.1 on:

    • All client computers that will run our Windows client.
    • All servers running our web based software (Sales & Marketing Web, Netserver, Service). 
    • The server hosting SuperOffice CRM Server (ServerSetup) to be able to run ServerSetup and DBSetup.exe.

    SuperOffice WebTools (Web Extensions and MailLink) will not have this requirement yet. They will continue to run on .Net 4.5.1. This means that our CRM Online customers are not affected by this change for now.

    There are two main reasons for this change:

    • Security patches are no longer shipped by Microsoft on .NET 4.5.x.
    • New versions of our developing tools needs this to enable us to be more productive.

     

    Please note:

    • .NET 4.7.1 has already been pushed with Windows Update for a while and is preinstalled from Windows 10 Fall Creators Update (version 1709) and newer.
    • .NET 4.7.1 is supported by Windows 7 SP1 or newer as Client OS, except Windows 8.0. Windows 8.0 is no longer supported by Microsoft. Windows 10 is supported from Windows 10 Anniversary Update (version 1607).
    • .NET 4.7.1 is supported by Windows Server 2008 R2 SP1 or newer as Server OS.

    See: https://docs.microsoft.com/en-us/dotnet/framework/get-started/system-requirements

    System Requirements from 8.5 R05

    From SuperOffice 8.5 R05 will Win client and CRM Server have a new prerequisite .Net 4.8.

    The installers will handle the installation of .NET 4.8 for you but some clients may like to preinstall it themselves.

    Windows 10 May 2019 Update comes with .NET 4.8 included.