On Premise support from the new Outlook web app

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Hi All,

I have been advised by Guttorm to log this query on community, and it relates to the new Outlook web application, which users are getting prompted to move to.  Currently with this web app you can only archive emails to the online version of SuperOffice, however our on-premise customers are asking when this will be available for them.  Do we have any updates on where this is in the development roadmap?

Many thanks,

Trevor

19. mai 2023 | 11:11 a.m.

Alle Svar (3)

Hi!

I do also wonder when and if MS is going to roll out this version of Outlook as the only option (did also get the promt to switch to "New Outlook" since I had the switch "comming soon to true". 

If MS plans to replace the old/current Office version with this new one and it is not possible to switch back we are in some trouble regarding the OnSite customers and the wildly used "MailLink" addin. Since that is not working int the new Outlook App.

So I also want to know where in the SO-Roadmap this is planed for.

//Anders

22. mai 2023 | 06:37 a.m.

Outlook MailLink relies on a third-party library called "Outlook Redemption" written by a company/developer who has much more in-depth knowledge about the Microsoft-Office platform than we do, at least as far as Outlook goes.

I asked him about his views on New Outlook and the way forward. This was his reply:

Hi Jostein. It is my understanding that MS has no plans to replace the real Outlook with the new one. New Outlook is mostly a testbed for various new features and is geared towards home or light users. They already had Outlook Express before…

So according to him, this more like a new Outlook Express than an actual "real" Outlook replacement (which might make sense given New Outlook's lack of offline-support).

So for now, I think the best option for on-site users is keep using "full" Outlook. If new Outlook gains critical capabilities (like offline-support) and Microsoft changes their strategy, we should definitely react, but I don't think we are quite there yet.

I'm just a developer, not a product manager, so if you want some "official" statement on New Outlook, I guess you need to call back to the higher ups. :)

22. mai 2023 | 06:57 a.m.

Hi All,

Thanks for your comments, This is the reponse I have from SuperOffice support this morning.

"We are looking in to different solutions to handle the usage of new Outlook but we see that there is no out of the box solution for our Onsite customers (yet).

If Mail-Link is essential for the workflow of the customer then we recommend the customer to not activate the new Outlook for windows. 

Web Tools should still be able to open e-mails in ''old'' Outlook even if ''new'' Outlook is activated, but this is not tested fully and we don´t have any official statements regarding supporting this.

The internal inbox is also a solution for customers, if the customer wants/needs to go over to ''new'' Outlook for Windows.

As Microsofts communication, webapp is quite limited which means that it won't be a replacement as long as it stays limited in it's use."

Trevor

22. mai 2023 | 08:57 a.m.

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