How to create escalation levels

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    Some cases need a service agent that have more experience and knowlegde than others. To make sure that the cases your first line support can't solve don't just lay around, it's good to set up escalation levels. This way your service agent can escalate a request when they aren't able to solve it. The request will be solved quicker, resulting into more happy and loyal customers.

    Learn how to create escalation levels:

    Properites for escalation levels in Service

    Properties for escalations in Service