Can I set somewhere  to not show user groups when choosing a request owner?

Gustaf Cullin

Can I set somewhere  to not show user groups when choosing a request owner?

I my test environment groups are not shown, however here I am the only user.

But in real environments with many users, user groups are always used. 

I have a customer that would like to turn that feature off.

would like:

 

STAFF /sv/My-Page/9874/

RE: Can I set somewhere  to not show user groups when choosing a request owner?

Hi Gustaf,

As far as I know, there're two ways to do this (although you won't like them):

- If there's only one user group, the group name won't be displayed

- Remove the default field and add a dropdown list and populate them with the owner. Although if the save function works here I'm uncertain.

 

Sverre has mentioned that the "View ticket" screen is having a makeover, although what and when is uncertain.

Av: Simen Mostuen Iversen 25. feb 2019
STAFF /sv/My-Page/5114/

RE: Can I set somewhere  to not show user groups when choosing a request owner?

Hi Gustaf,

it is not possible to remove the user groups, we will log it as a wish.

 

Av: Martin Pavlas 25. feb 2019
/sv/My-Page/10034/

RE: Can I set somewhere  to not show user groups when choosing a request owner?

Hi Gustaf,


We have now registered the issue in our database as Issue ID: 63311
Please note - new product issues is published to our community every 4 hours, so the link may not yet work.

Av: Henk Schepers 27. feb 2019