I am not sure if this should be included under "Technical" or "Developer", so I will add this to both.
I am trying to create a reply template that shows extended values from a ticket. See below.
All these variable names are taken by clicking the Spanner on the Details tab of the ticket.
The first two simple variables work.
But any variables that are more complex, as below, do not work in the reply template, despite these working on the ticket details screen.
How do I include template variable such as these in the reply templates?