Dynamic link to Contact or Person

Hi,

I have a question about "Dynamic link" and linking to entities in CRM.

We have a case where the customer wants to be able to go from ticket -> CRM person by clicking a link on the request.

I tried adding a "Dynamic link" field to Request, linking to the person card using parser variables:

The generated link:

https://online.superoffice.com/Cust123456/default.aspx?person.main&person_id=4378

SuperOffice CRM has two "?" in their URLs, which I'm guessing has something to do with it? The generated URL does not contain that. Each time I try to click the link I am redirected to the previous person card I visited. I can see the URL change.

I spotted something similar on viewCompany in Service where you can open the company in CRM (and it works):

It generates a similar URL:

What am I doing wrong?

Hi Thomas,

if I had been you, I would ignore this as it doesn't change the functionality connected to it.

Usually '?' is infront of the first CGI Variable in the URL, and the rest will be after '&', that's it.

 

http(s)://hostname/?firstKey=firsVal&secondKey=secondVal&...

 

Does the link work? If the answer is yes, then go ahead. If it doesn't, the issue is something else.

Av: Simen Mostuen Iversen 12. mar 2020

Hi Simen,

Thank you for your reply.

The link does in fact not work, I get redirected to the last visited entity no matter what.

What am I missing?

 

Av: Thomas Roesen 17. mar 2020