I have a question about "Dynamic link" and linking to entities in CRM.
We have a case where the customer wants to be able to go from ticket -> CRM person by clicking a link on the request.
I tried adding a "Dynamic link" field to Request, linking to the person card using parser variables:
The generated link:
SuperOffice CRM has two "?" in their URLs, which I'm guessing has something to do with it? The generated URL does not contain that. Each time I try to click the link I am redirected to the previous person card I visited. I can see the URL change.
I spotted something similar on viewCompany in Service where you can open the company in CRM (and it works):
It generates a similar URL:
What am I doing wrong?