getVariable("messageId")

RE: getVariable("messageId")

Hi Niels,

in your code you write this:

Integer messageId = (getVariable("messageId").toInteger());
 
Message m;
m.load (messageId);
m.setValue("slevel","2");
m.save();

Why Integer messageId = (getVariable("messageId").toInteger()); ?

Why not just Integer messageId = getVariable("messageId").toInteger(); ?

Anyways, a good way to find out all available variables is to write this code, although I'm certain you already know of this:

Map mVar = getVariables();
while(!mVar.eof())
{
  log("Var: " + mVar.getKey() + ": " + mVar.getVal());
  mVar.next();
}

It'll show all keys and it's value.

Where to locate the log: http(s)://<service-url>/scripts/rms.fcgi?action=newLog

RE: getVariable("messageId")

Hi Simen,

Thanks for your elaboration.

For the values I used the print function in stead of the log function, since I an in Online. This gives me the following result when started from a message.

Var: AIMRevision: 8.1.0000.0Var: AIMVersion: 8.1.0000.0Var: __returnScreen: 5Var: _sf: 0Var: action: doScriptVar: activeAssociateId: 5Var: activeUser: 2Var: activeUsername: NBVar: contactId: Var: debugId: Var: entryId: 497Var: id: 55Var: messageId: Var: personId: Var: serverName: online.superoffice.comVar: ticketId: Var: userLang: nl

So I seems that the messageId is actually not filled, but fortunately the entryId is and contains the value of the messageId.

So I changed my script to the following and this works! I had to add the last part, since returning to the screen did not work either since the TicketID was not put in the variables.

Thank you for the tips!

#setLanguageLevel 3;

Integer messageId = getVariable("entryId").toInteger();

Message m;
m.load (messageId);
m.setValue("slevel","2");
m.save();

String ticketId=m.getValue("ticketId");
setVariable("url", getProgram(1) + "?action=listTicketMessages&ticketId=" + ticketId);