Handle ticket based of email address.

RE: Handle ticket based of email address.

Hi Zid!

Head into Settings -> E-mail and create a new E-mail filter.

On the "Filter" tab set "E-mail which contains ___ and ___" in the E-mail header to:

"Email which contains internal@contoso.com and ___" in the E-mail header"

then head over to the "Set properties" tab and set the category to your preferred internal category.

RE: Handle ticket based of email address.

Alright, so email header takes into account the sender address then, thank you, i'm going to try this.

RE: Handle ticket based of email address.

Yeah, the from address is always in the header :)

RE: Handle ticket based of email address.

Alright, so email header takes into account the sender address then, thank you, i'm going to try this.

RE: Handle ticket based of email address.

Works like a charm, thank you for your help.

RE: Handle ticket based of email address.

Often when setting up email filters, I usually set them up like this:

from: .*email@address.com.*

or

from: .*@address.com.*

as emails often can contain display name and come in as "Email address" <email@address.com> 

Hans' example would work as well, though would also trigger if email@address.com was in some other part of the header (e.g. cc)