I have a problem where i have added my own element to customer portal (7.5).
The reason to this field is i want it to be higher up on the page (not where the extra fields are posted)
(This is added to newTicket).
print("<input type='text' name='ticket_x_phonenumber' id ='ticket_x_phonenumber' value='"+getCgiVariable("ticket_x_phonenumber")+"' size='50' maxlength='255' onChange='inputChanged=true;;' autocomplete='off'>");
I then want this to be included in the post and the value being put in an extra field (which is not external) in CS.
If i put the field to external it looks exactly the same, the only change is the "Value" which i tried both blank and with getCgiVariable, but it never seem to stick and the value never gets posted to the new ticket.
(When i get this to work i have other fields as well that needs to be posted in the same manner, for example a date field which doesn't show in customer portal for some reason...).